Duo Two-Factor Authentication

Welcome to Baylor, Where We Duo!

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Baylor protects its most vital, widely-accessed university and personal information resources with Duo two-factor authentication. This additional layer of protection provides insurance against threats to personal information, sensitive research data, and other university information and resources stored within BearWeb, Box, Canvas, and on other online platforms.

Android with Duo Mobile App Users

Starting with the latest Duo Mobile update version 4.0.0 ()available starting October 11, 2021) on Android devices the Approve & Deny buttons have swapped sides. Duo realized that this may cause some confusion initially, but the change was made to ensure consistency accross all platforms (MacOS, Windows, iOS, etc.). Please see this Duo website for more details: Why did Duo change the placement of the Approve and Deny buttons in Duo Mobile version 4.0.0?

Enrollment Changes to Duo as of July 13th, 2021

For first time enrollment, you will need to use the Campus Enrollment Portal, which is available on this page by clicking the 'We Duo Enroll Now' graphic above and to the right of this message. You will need to have a mobile device or tablet with the Duo Mobile app installed and/or a U2F token in order to self enroll. If you only have a landline or a mobile device that will not run the Duo Mobile app, please call the Help Desk at (254) 710-HELP (4357) so that they may verify your identity and enroll the phone number for you. Once you have a device enrolled you can use the 'Add a New Device' link on any other Duo protected service to add phone numbers as a backup Duo authentication method.

If you are experiencing issues with Duo and the resources on this page are not proving helpful, please do one of the following:

  • Visit HelpDesk+ on the garden level of Moody Memorial Library for in-person assistance.
  • Call (254) 710-HELP (4357).
  • Email helpdesk@baylor.edu.
  • Search our knowledge base or create a support ticket using the Self-Service Portal at baylor.edu/its/selfservice.

If you are new to Duo you must enroll at the Enrollment Portal, have a new device (iPad or other tablet) or a new phone with a different number (these enrollments can be performed on the Enrollment Portal or any other Duo authentication screen), do the following to set up your device:

  1. Visit the Apple or Google store and install the FREE Duo Mobile app.
  2. Launch the Duo Mobile app on your device.
  3. On a separate device, visit baylor.edu/its/weduo and click the "We Duo Enroll Now" image
  4. Select the "Add a New Device" link beneath the Baylor logo and follow the prompts
  5. Scan the QR code that appears using the camera on your mobile device
  6. Make this device your Default Device and set "When I log in" to "Ask me to choose an authentication method"
  7. The next time you Duo, select "Duo Push" from the options

We encourage you to use the Duo Mobile Push method when you Duo. This is the most convenient and fastest way to access Baylor resources online. In addition, the university does not incur additional charges when you use Duo Mobile Push as your two-factor method. With Duo Mobile Push, you can tell the system to "remember me" when you Duo from your device, and then you will not have to Duo when you use that device to access Baylor resources for the next 7 days.

If you get a new phone that has the same number as your old phone, do the following:

  1. Make sure the Duo Mobile app is installed on your new phone.
  2. On a separate device, visit any service protected by Duo (ex: BearWeb, Ignite, Canvas, Box, etc.) and sign in with your Bear ID and password when prompted.
  3. Select the "My Settings & Devices" link beneath the Baylor logo.
  4. Select the green "Call Me" button.
  5. Select the "Device Options" for your old phone.
  6. Click on the "Reactivate Duo Mobile" button and follow the prompts until you see a QR code appear.
  7. Open the Duo Mobile app on your new phone and tap the "+" in the upper right-hand corner of the screen.
  8. Scan the QR code that appears using the camera on your new phone.
  9. When a green check appears over the QR code, the setup of your new phone on Duo is complete!

We encourage you to use the Duo Mobile Push method when you Duo. This is the most convenient and fastest way to access Baylor resources online. In addition, the university does not incur additional charges when you use Duo Mobile Push as your two-factor method. With Duo Mobile Push, you can tell the system to "remember me" when you Duo from your device, and then you will not have to Duo when you use that device to access Baylor resources for the next 7 days.

If you do not have Duo Mobile compatible device, the Baylor Bookstore sells Duo Hardware Tokens. Once you purchase a token, visit HelpDesk+ or call (254) 710-4357. One of our helpful assistants will register the token with your Duo account for use and show you how to use it.

Updated July 16, 2021