Vendor Palo Alto Networks Global Protect
Description VPN allows faculty and staff secure access to Baylor University computing resources from off campus.
Special Dependencies Internet access.
Eligibility Faculty/Staff
Students require a Faculty/Staff sponsor
Where is it available? Please see ITS's VPN website for detail. Valid Bear ID required.
Mac OS X


Level A - Baylor Standard During normal business hours, the Help Desk is available to respond immediately to questions on the currently supported version of software. If the Help Desk is unable to answer the question, a Heat ticket will be recorded and sent to the second-tier response team. Software at this level is supported by several individuals responsible and every attempt will be made to respond to the ticket in a timely fashion.