Ivanti (formerly LANDESK)

Vendor https://ivanti.baylor.edu

Description Ivanti Endpoint Manager is an integrated tracking and management tool used to collect information from the computer devices connected to the Baylor network. This information is used for departmental IT planning and reporting tasks.

Special
Dependencies

none
Eligibility Faculty/Staff

Where is it available?

https://ivanti.baylor.edu/
Platform
Version
Windows/Mac OS X
2018.3

Support:

Level A - Baylor Standard
During normal business hours, the Help Desk is available to respond immediately to questions on the currently supported version of software. If the Help Desk is unable to answer the question, a Heat ticket will be recorded and sent to the second-tier response team. Software at this level is supported by several individuals responsible and every attempt will be made to respond to the ticket in a timely fashion.