Menu

9.2 Supplier FAQs

Are you working with a new vendor/supplier? Baylor University has a new process for registering new suppliers at the beginning of the purchase cycle.
Click HERE to learn more about recent enhancements to the supplier registration process.View the FAQs below for more information. If you have a question that is not listed here, please contact trax@baylor.edu.

Finding a Supplier

  • Q: I need to enter a voucher (or req) but I am unable to find the supplier I am looking for in the voucher (or req) screen? What is the best way to find the supplier I am looking for?
  • A: The best place to find this information is in the Supplier Search menu item under the Accounts Payable menu. This is a robust search engine that will allow you to search all active and inactive suppliers. You can search a variety of ways including name, tax ID number, and the search results include address information.

    Updating a Supplier

  • Q: I found the supplier I am looking for in the Supplier Search, but the status says "inactive". How can get the status updated so that I can pay this supplier?
  • A: Simply send an email to Accounts_Payable@baylor.edu.

  • Q: The supplier I am using has a new address. How can I get the address information updated?
  • A: Simply send an email to Accounts_Payable@baylor.edu.

    Regular and Foreign Suppliers

  • Q: I need to enter a voucher for a new supplier, but I am unable to use the 09999 vendor ID. What do I need to do?
  • A: First, please note the term "vendor" has changed to "supplier" in version 9.2. The new supplier/vendor code of 09999 is no longer available for use and has been replaced with an online process for requesting a new supplier. Users should begin the process of requesting a new supplier at the beginning of the purchase cycle, instead of the end. Click Accounts Payable > Baylor New Supplier Request in the TRAX system to complete the form. For more information or if you need step-by-step instructions, click HERE.

    Student and Employee Suppliers

  • Q: I need to enter a voucher for a new student or employee supplier, but I am unable to use the 09999 vendor ID. What do I need to do?
  • A: First, please note the term "vendor" has changed to "supplier" in version 9.2. The new supplier/vendor code of 09999 is no longer available for use and has been replaced with an online process for requesting a new supplier. Users should begin the process of requesting a new supplier at the beginning of the purchase cycle, instead of the end. Click Accounts Payable > New Student/Empl Supplier Request in the TRAX system to complete the form. For more information or if you need step-by-step instructions, click HERE.

    Checking the Status of a Supplier Request

  • Q: I entered a Supplier Request recently and I would like to check the status. What is the best way to do that?
  • A: Click Accounts Payable > New Student/Empl Supplier Request (or New Student/Empl Supplier Request) and click the "Search" button. This will give you a list of all of the Supplier Requests you have entered, along with information about the status of your request.

  • Q: I entered a Supplier Request recently, I checked the status, and it says "Initialized". What does this mean?
  • A: This is generally an indication that you forgot to click the "Submit" button. The review process does not begin until the request has been submitted. Click on the Supplier Request you wish to submit. The form will open and from that page, you should be able to click the "Submit" button.