After searching this page, if you still have a question that was not answered here, please send an email to trax@baylor.edu or contact TRAX Support at x8704 The Approval e-mails go to my Approver's Junk E-mail folder in Outlook

Your approver needs to add BU_TRAX to your Safe Senders list: Open Outlook > Right click on the email > Click Junk > Click Not Junk