"Red Eye" shifts are roughly between 12-8 am. Because these are odd hours, there are a few different procedures to follow:
Tardies/Absence - If someone doesn't show up for their shift, alert your supervisor. Call the absent coworker at home (or have a supervisor call if needed). If you can't reach the coworker or they still do not arrive, consult again with your Supervisor. (S)he may instruct you to check to see if another coworker is in the facility. If an off-duty Technician is present, you may ask that individual if they would mind clocking in. No student who has NOT been assigned to work will be required by any supervisor to work during staff shortages. Please work with each other to ensure you get breaks as necessary without leaving the facility unattended, and always seek approval from a supervisor. Always email the Study Commons Coordinator about late or absent coworkers. If there are fewer than 10 patrons in the facility, you may rely on the security guards for assistance if you need a short break. The facility must never be unattended.
Lab Walkthroughs – Conduct a Walkthrough MORE THAN ONCE during a late night shift to ensure that everyone is following the Study Commons Rules of Use. The simple fact that you regularly walk past the work stations deters many people from bad behavior. This will also help keep you awake, it'll be a good study break, and it will help make the night go by faster. See the "Every Shift" Duties section of this handbook for full details on conducting Walkthroughs.
When to call a Supervisor – You should CALL a supervisor during late night hours when the following situations occur:
A Technician fails to work a scheduled shift
Any emergency situation occurs NOT covered under the "Reporting Library Issues" document (see "Emergency Procedures" binder)
Something happens that disables at least 50% of the facility equipment (i.e. the server goes down, the electricity goes off). One person's disk crashing does not constitute a reason for calling a supervisor during night hours. For this type of problem, give the patron a supervisor's business card and tell them that (s)he should be available during the next business day.