Welcome TechPoint Staff! This site contains resources and links to help you serve patrons well from the TechPoint service desk. Visitors? Come see us in Moody Garden Level, call 254-710-8324 (TECH), or email TechPoint@baylor.edu
Waitlist Cart Use
Waitlist log and any waitlist items must be kept on waitlist card behind desk, not on counter. Remember, checkout items are never to remain on the counter, and the log has private information.
NEW Waitlist Form
NEW Waitlist form added to Blackboard. Now includes an additional column to indicate what time the notice was sent to the patron.
Furniture Reset Instructions
2013-10-02WIKI now has detailed pictures of how the Study Commons should look. All staff have the responsibility to reset the Study Commons to match the photos 24-hours a day without unduly disrupting patrons. Second Red Eye ensure Study Commons matches photos to start each day. Take the tour here.
IMPORTANT: Email Receipts and Correct Checkout Procedures
A growing number of email receipts are being delivered to the incorrect patron. There is a bug in Sierra that allows this to happen under certain circumstances. Our approved method is known to NOT allow this error. This means that some staff are likely not processing checkouts correctly. IMPORTANT:
Read the Wiki instructions to Setup Email Receipts in Sierra at your next shift.
Lost & Found Update
All Lost & Found items should be delivered immediately to the Moody Circulation Desk. This is a change from semesters past. The Exit Desk no longer holds Lost & Found items. More details here.
New Hourly Count Procedure
Counts are now required only eight (8) times a day. Submit one during every hour that begins with a 3, 6, 9, or 12. Try to do the count early in the hour, but if you see late in the hour that the count has not been done, go for it! Read more on our Hourly Counts page. (NOTE: This is to make room for a new record keeping expectation coming soon)
Scheduled Airbear Outage
Airbear will undergo maintenance Sep. 5 from 6-9 PM to upgrade infrastructure. Actual downtime may vary, but please encourage patrons to be patient during this window if they experience difficulty. Updates on our Twitter Alerts page.
Windows Printer Installation Trouble?
Patrons trying to install or use printers on their Windows laptops may see "Error 53," or see that the printers are greyed out and showing "Offline." These patrons probably have their network set to "Public" or have responded "No, don't turn on sharing or connect to devices." Here are instructions to change the network type for Windows 7 and Windows 8. After making the change, disconnect then reconnect to Airbear.
New TechPoint Wiki! Find it listed under "Resources" above. Advanced may edit and add pages, so let them know if you have an addition or change in mind.
Pawprints UPGRADE is happening!
Macs around campus are getting the new Pawprints app. Users should find it very intuitive. Here is the answer to the only question so far: We measure the free quota in dollars instead of pages. When users see "$28.00," that equals the same 400 pages. When that number becomes negative, then they are charged. More details to follow...
Opening & Closing Procedures
Two specific notes regarding Opening and Closing: 1. Access to the library before opening is ONLY at the loading dock (i.e. do not call staff from any other door) and 2. at closing, you must return the key YOURSELF to the lock box. Do not hand it to other staff to return it for you. Review the procedures here.
"Missing Component" Report Turned Off
Since all checkout items now have "rental" fees, the "Missing Component" report has been turned off. All late or missing items require the "Late/Waive Fee" form. Submit a new form for each item that receives a fee.
NEW Checkout Rules!
Major changes to our checkout rules and "rental fees." Please read our Checkout Program Rules of Use and commit the changes to memory. Notably, all items may be rented for one (1) week: day 1 is free, day 2 is free if the patron renews, and there is a minimal daily rental fee after the due date up to one week. Patron will be billed after one week. Daily fees are $10 for major items, $5 for peripherals and adapters, and $1 for all other accessories.
Damage Check Procedure
Make it a priority to inspect returned items for damage. Review the Damage Check Procedure and review the list of pre-existing damage listed on spreadsheets in "Damage Check" binder.
Communicating "Rules of Use - Checkout Program" to Patrons
Telling patrons about our checkout policy? I recommend:
"The link on the receipt and sign above the printers explains our checkout policy. You are responsible to read it, renew online, return items on time, and pay for late fees or damages."