Location: First floor, Clifton Robinson Tower, Suite 156
Hours: 8:00 AM to 5:00 PM M-W, F; 9:30 AM to 5:00 PM Thursday
Our staff directs the loan collection efforts by educating and providing current, accurate information to students, former students, and parents regarding repayment obligations for the Perkins, Nursing, CIOS, and BRL loan programs while maintaining compliance with governmental regulations.
University Accounting Service is a company Baylor University has contracted to do the billing, payment processing, and management of student loans that are payable to Baylor. These loans are the Federal Perkins, Federal Nursing, and Baylor Institutional Loans (formerly known as Baylor Revolving Loans). Any email or correspondence you receive from UAS is legitimate, and you should respond accordingly. If you ignore the instructions, it could result in the release of a transcript being delayed, or unfavorable reporting to credit bureaus on the status of your loans. If you have any questions or would like further counseling in reference to your loans that are payable to Baylor University, please contact UAS at 1-800-999-6227 or online at www.uaservice.com. Please add the following email addresses to your safe sender's list, so you may receive important emails from UAS: firstname.lastname@example.org, email@example.com.
In order for the personnel in the Loan Collections Office to speak to anyone other than yourself in reference to any loan payable to Baylor University, we will need a separate FERPA Authorization Form completed and on file in our office. This release is different from the FERPA Form you may have already submitted for other purposes such as your Baylor Student Account, Financial Aid, Advising, or Academic Records. If you would like to give the staff in the Loan Collections Office permission to speak to someone other than yourself, in reference to the these loans, you may obtain and submit the appropriate FERPA Form by contacting the Loan Collections Office.
The Exit Interview is designed to inform borrowers of their rights and responsibilities for each loan. Upon leaving Baylor University, you will receive an email from UAS asking you to complete your Exit Interview for your loan(s). This is a Federal requirement and if you fail to complete your Exit Interview, requests for your transcripts may be denied until the process is finalized. You must complete an Exit Interview for each loan you have payable to Baylor University.
The Loan Collections Transcript Hold is placed on a student's account when he/she is awarded a Federal Perkins, a Federal Nursing, or a Baylor Institutional Loan, and the hold will remain on the account until the loan is paid in full. This does not mean we will not release a transcript. You may request a transcript using one of the following methods:
The Loan Collections Transcript Hold triggers the following process each time you request a transcript:
When you have made the final payment on all loans payable to Baylor University, the Loan Collection Transcript Hold will be permanently removed.
The Federal Perkins Loan is at 5% interest and has a nine month grace period. The maximum repayment period is ten (10) years with a minimum payment of $40.00. With appropriate and timely proof, you may be eligible for cancellation of all or part of this loan as a result of:
With appropriate and timely proof you can have the repayment of your loan temporarily postponed while you are:
When you leave Baylor University you must contact the Loan Collection Office to arrange monthly payments on this loan.
The Federal Nursing Student Loan is at 5% interest and has a nine month grace period. The maximum repayment period is ten (10) years with a minimum payment of $40.00. With appropriate and timely proof you can have the repayment of your loan temporarily postponed while you are:
When you leave Baylor University you must contact this office to arrange monthly payments on this loan.
The interest on the Baylor Institutional Loan/Baylor Bear Institutional Loan formerly known as the Baylor Revolving Loan must be paid each year to renew the demand note while attending Baylor University as at least a half time student. We will have you sign and have cosigned a new promissory note agreeing to monthly payments. The maximum repayment period is seven (7) years with a minimum payment of $45.00. This loan has no cancellation or deferment benefits. When you leave Baylor University, you should contact this office to obtain information on your loan repayment terms.
Attn: Loan Collection Office
One Bear Place #97051
Waco, TX 76798-7051
Carol Moyer, Loan Collections Coordinator, (254)710-2314
Linda Harter, Loan Collections Assistant, (254)710-8206
Fax Number: (254)710-2114