Passwords


Forgotten Password


1. Using your Internet browser, go to the following address:  https://www.paymentnet.jpmorgan.com

2. Click the Forgot your Password? link on the Log In screen.

3. Enter the following on the Log In Information screen:
  • Organization ID: Enter your Organization ID
  • User ID: Enter your assigned User ID
  • Email Address: Enter your email address
4. Click Next.

5. Select two different authentication questions and enter the answers (case sensitive) to the questions in the corresponding fields.

6. Click Next. On the Provide Access Code screen, click on Get Access Code. The access code will be delivered to your email address. Enter the access code and click Next.

7. On the Create Password screen, enter your new password twice and click Next.

If you have never logged in to PaymentNet, contact your program administrator to have your password reset and then complete the steps described in "Logging in for the First Time."

Expiring Password


If you log in with a password, that will expire soon, you are given the opportunity to change it immediately; however, you are not required to change it now to log in. If you choose to change the password later, you will be reminded again at a later date.

If you decide to change your password now, your password must meet security requirements. The password requirements display on screen, so it is easy to verify your new password.

When you create a new password, you cannot use any of your previous five passwords.

To log in with a password that expires soon:

1. Using your Internet browser, go to the following address:  www.paymentnet.jpmorgan.com
Your browser displays the Log In screen.

2. Complete the following fields:
Organization: Enter your Organization ID
User Id: Enter your User ID
Password: Enter your password
3. Click the Log In button.
The Password Expiring Soon screen displays.

4. Do one of the following:

■ To change your password now:

a. Click the Change Now button.
The Change Password screen displays.

b. Complete the following fields:

Current Password - For your security, please enter your current password.

New Password - Enter a new password. Optionally, select the Show Password checkbox to view the password characters as you enter them. Passwords are case sensitive and must conform to the password constraints that display on this screen. A green check mark displays as each requirement is met.

Confirm New Password - Confirm your new password.

c. Click the Next button.
Your new password is saved and a confirmation message displays.

d. Click the Continue button.
The Welcome screen displays.
■ To change your password later and continue to log in now:

Click the Remind Me Later button.
The Welcome screen displays.

Expired Password


If you log in with an expired password, you are directed through a quick process to create a new password before logging in.

Passwords must meet security requirements. The password requirements display on screen, so it is easy to verify your new password.

When you create a new password, you cannot use any of your previous five passwords.

Note: If you do not change your password on the Change Password screen, you must request a new temporary password before you can log in. Contact your Program Administrator.

1. Using your Internet browser, go to the following address:  http://www.paymentnet.jpmorgan.com
Your browser displays the Log In screen.

2. Complete the following fields:
Organization: Enter your Organization ID
User Id: Enter your User ID
Password: Enter your password
3. Click the Log In button.
The Change Expired Password screen displays.

4. Complete the following fields.
New Password - Enter a new password. Optionally, select the Show Password checkbox to view the password characters as you enter them. Passwords are case sensitive and must conform to the password constraints that display on this screen. A green check mark displays as each requirement is met.

Confirm New Password - Confirm your new password.
5. Click the Next button.
Your new password is saved and a confirmation message displays.

6. Click the Continue button.
The Welcome screen displays