- Policies & Procedures
- Contracts & Suppliers
- Purchasing Card
|•||Receiving a Card|
|•||Making a Purchase|
|•||Monthly Statement - Printing|
|•||Sharing the Expense of a Single Transaction|
|•||Monthly Statement - Supervisor's Review|
|•||Baylor Transaction Detail (BTD) Report|
|•||Adding Notes After Ledger Posting|
|•||Review Transaction & Enter Notes|
|•||Lost or Stolen Cards|
• Immediately notify JPMorganChase at 1-800-270-7760 and the Card Administrator, at 254-710-8637 during a normal workday.
• If calling after 5 p.m. or on a weekend, then notify the Card Administrator on the next workday.
• A new Purchasing Card shall be promptly issued to the Cardholder after the reported loss or theft.
• If you have an online account with Office Max, you will need to update your expiration date and credit card # on your account. For instructions, please see below:
If there is a suspicious transaction on your account, JPMorgan Chase will contact you by phone to confirm a fraudulent transaction on your account and issue a new card. Advise the Card Administrator by email.
Compromised cards require additional follow up. Once the transaction has been verified with JPMorgan Chase, they will fax a Fraud Affidavit to complete and fax back. Please allow 7-10 days for receipt of the Affidavit. Upon receipt of the Fraud Affidavit, JPMorgan Chase will start the investigation and apply a credit to your new account and a debit to your fraud account. Approved transactions will also be transferred to your new account. The investigation may take up to 90 days for resolution. After the investigation is complete, PaymentNet will show that all credits and debits offset on both accounts. Notes will need to be entered on all transactions as required on all transactions.
Cardholders will also need to print the Electronic Statement for the compromised account each month until the investigation is complete. Mark the Electronic Statement "Fraud Account". The Electronic Statement can be printed by clicking on the drop down arrow in the account number field in PaymentNet. Once the investigation is complete, the Cardholder may email the Card Administrator and request that the compromised account number be removed in PaymentNet.