Missing Receipt

In the event that a Cardholder is unable to furnish a receipt with their documentation, a receipt will need to be requested from the merchant.

Special Note: If the merchant is Wal-Mart, you may call the Electronics Payment Hotline at 1-800-WALMART or 479-277-2643 and provide either the transaction amount, store # and transaction date or your CC number and transaction amount and they will email the receipt to you within 5-10 minutes. Receipts are on file for 13 months.

If the merchant is unable to provide a copy of the receipt, Cardholders will need to follow the steps below:

• Contact JPMorgan Chase at 800-270-7760 to request a bank sales draft. You will be asked to provide the following:
  
  
  • Birth date
  • Mother's maiden name/password
  • Social Security #. Remember to provide your Baylor ID# instead of your Social Security #
  • Credit Card #
  • Transaction post date
  • Amount of the purchase
    
    

Cardholders should make a note of the name of the customer service representative they spoke to and also request that the bank sales draft or bank letter be emailed to them. Your request could take up to 30 days to process.

• Fill out the Missing Receipt Form
  
• Attach the emailed bank letter
  
• Refer to your Approver to review, sign and date
  
• File with the approved Electronic Statement
  

When entering notes in PaymentNet, the Cardholder must include "Missing receipt for this purchase".

Important Note

JPMorgan Chase will allow two requests per statement month at no charge; however, a $5.00 fee per request will be charged to the Cardholder's Purchasing Card default Dept ID beginning with the third request.