PawPrints Help Center

General | Accounting | Printing | Mobile Devices | Installation

Printing

1. How do I install PawPrints on my Mac?
2. How do I install specific printers?
3. What may I print?
4. How does color printing work?
5. How long will my job be held?
6. How do I release my job?
7. Why does my job not appear for release?
8. Why isn't my print job showing up under the printer I want?
9. How do I request a refund for a defective job?
10. Why do I have to authenticate print jobs on my Mac?
11. How does the charge rate for double-sided printing work?
12. Why am I still being charged the 1-sided printing rate when I specify to print on both sides from the print menu?
13. PawPrints says my document is too large. What is the size limit?
14. What does it mean when a WebPrint jobs status says "Queued in postion #"?




Printing

1. How do I install PawPrints on my Mac?
You need the 4 virtual queues and the the PawPrints app. Find out how to install below. NOTE: The app must be running for you to print. It is the app which connects your Baylor username with the print job.
More Information: http://www.baylor.edu/pawprints/install

2. How do I install specific printers?
PawPrints does not require you to install specific printers. Instead, install the four virtual queues, and all you do at the first step is choose whether you want 1- or 2-sided and B&W or color. You will choose the specific printer when you release the job.
More Information: http://baylor.edu/pawprints/install

3. What may I print?
Essentially anything you can fit on US Letter paper (8.5x11). All PawPrints printers can print 2-sided. Many buildings also offer color printing. Visit our Printer Map.

4. How does color printing work?
We have a number of color printers across campus. Print jobs sent to color printers will automatically charge 4 times the standard amount. For example, a 5 page document costs 20 pages.

5. How long will my job be held?
Pawprints will save your job for a full 24 hours! Consider adding your day's jobs to the Pawprints queues from your residence hall and releasing them when you arrive to each building during the day.

6. How do I release my job?
Visit the website below. The regular user login also allows you to release documents. Log in through the Pawprints app or from our main page.
More Information: http://www.baylor.edu/pawprints/release

7. Why does my job not appear for release?
There are a number or server rules that may cause your job to be deleted before web release. Jobs must be: 1. US Letter size only (8.5"x11"), 2. Five or fewer copies, and 3. Fewer than 50 pages. Jobs that break one of these rules will be automatically deleted. Large files may also be deleted. The PawPrints app will notify you if one of the server rules are broken. Users printing from their own Mac must use have the app running.

8. Why isn't my print job showing up under the printer I want?
The 4 PawPrints campus queues are associated with certain printers.
You cannot release a job sent to a PawPrintsColor queue at a B&W printer. Likewise, you cannot release a B&W job sent to PawPrints_1-sided or PawPrints_2sided at a color printer.

9. How do I request a refund for a defective job?
Log in to Pawprints, locate the job in your "Recent Print Jobs," and select "Request Refund."

10. Why do I have to authenticate print jobs on my Mac?
Macs use an unauthenticated print protocol, meaning your job is sent to the printer with no verifiable information as to who sent it. The authentication popup after print jobs associates your print job to your bearID.

11. How does the charge rate for double-sided printing work?
Think of it this way; for B&W printing we charge $.07 per piece of paper. If you choose to print double-sided, you essentially get twice as many impressions. We never charge for the back of a page. So any jobs sent to a 2-sided PawPrints queue (PawPrints_2sided and PawPrintsColor_2sided) should charge you $.07 per piece of paper. So, for example, if you printed a 4 page document to the PawPrints_2sided queue, the job should only charge you for two pieces of paper ($.14).

12. Why am I still being charged the 1-sided printing rate when I specify to print on both sides from the print menu?
The PawPrints_1sided and PawPrints_2sided queues have different charge rates. The 2sided queue ignores every other page when calculating the job cost, whereas the 1sided queue charges a flat $.07 per impression. In order to take advantage of the reduced rate for duplex printing, the 2sided queue MUST be used.

13. PawPrints says my document is too large. What is the size limit?
When you print a document, you're creating a spool file on the PawPrints print server. The size of a spool file can often be exponentially larger than the original document! Rather than setting a size limit on the original document, PawPrints' size limit applies to the spool file created on the server since that's the file the printer receives. If a spool file is larger than 500MB for B&W and 800MB for color, the print job is denied. Hint: printing fewer pages at a time will reduce the size of your print job.

14. What does it mean when a WebPrint jobs status says "Queued in postion #"?
WebPrint works by using a dedicated server to open and print each document as it receives them. This one-at-a-time method can result in a queue during heavy traffic. In some rare cases, a dialogue box will popup on the WebPrint server that requires manual interaction from a PawPrints administrator before any more print jobs can be processed. If the queue position of your WebPrint job does not change after a minute or two, email us at PawPrints@baylor.edu so we can address the issue as quickly as possible.

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