The Student Technology Services Group (STS) provides a broad array of services to faculty and students across the Baylor community.
Computer Support
Objective: Seek to provide stable, secure, and flexible desktop environments for students in computing facilities on campus.
Our group provides computer support services to over 30 departmental labs across campus. Some of these departments provide general access facilities and some provide discipline-specific departmental facilities. STS provides various levels of support ranging from complete life-cycle support to occasional consulting. Complete life-cycle support includes setting up the computer, installing software, hardware, software patches, system maintenance, security, and replacement. Currently, STS is responsible for funding and acquisition of hardware for the general access facilities; technology in departmental facilities is funded and acquired by the hosting department.
Print Management System
Objective: Seek to provide stable, responsive print management services in student computing facilities.
Our group administers the general student print management system on campus called PawPrints. Most of the printers available to students on campus are hosted on our system. Students have a per semester allowance for printing; pages printed over the allowance are charged to the student's University bill. STS is responsible for maintaining and troubleshooting print queues, creating statistical and billing reports, responding to reimbursement requests, and maintaining the PawPrints web-interface.
Academic Software License Management
Objective: Seek to provide efficient coordination and effective communication regarding academic software licenses. (SAS, Splus, SPSS, N6, AutoDesk, Mathematica)
Our group provides license management services for academic software available on computer workstations campus wide. In addition, we help to coordinate purchases and funding of software that serves the general academic community.
Communications
Objective: Seek to provide clear and consistent information exchange between STS and student clients, academic clients, and administration.
STS is responsible for the website consolidating student technology support resources. We also manage a Screen-Saver Ad program that displays various PowerPoint slides (announcements, advertisements, etc) on idle computers across campus.
Student Client Support
Objective: Seek to provide accurate, timely, and considerate support for student clients.
Our group provides the entire current student body with technology support for student email, BearID (we handle requests for a change in BearID), BearSpace, student homepage file transfer and activation , and BearWeb PIN issues. Students contact the Help Desk with their issue and the staff there route the appropriate calls to our group via the HEAT Ticket-tracking program. In addition, our group has assisted large groups needing guest access accounts for computer use.
Computer Facilities
Objective: Seek to provide computer facilities that support student learning by consistently providing quality patron services and innovative technology services.
Our group operates two general access computer facilities located in the Moody Library, the Moody Garden Level Computer Facility and the Prichard Information Commons. The facilities are staffed by students and provide computer access and technology support services 24 hours a day, 5 days a week during the Fall and Spring semesters with limited hours on weekends and during the Summer semester.
We provide and maintain the desktop computers, the laptop computers that are available for checkout, and maintain the printing services.
