Facility Software Install Request
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III. Policies
A. Requirements:
1. Departmental software will be installed on all units in the computer
facility. The number of licenses should be equal to or more than
the number of computers in the facility. An exception will be made for any
software license that can be technically and legally managed by KeyAccess.
To determine if an application can be "keyed" (or managed by KeyAccess),
the department should provide a duplicate copy of the full-version
application to Student Technology Services.
2. Use of departmental software cannot be restricted at the machine level
to a class, group, or limited number of users. All software installed in a
general access computer facility will be available to anyone with a Bear
ID. All software installed in a departmental computer facility will be
available to anyone with access to that facility and a Bear ID.
3. The department requesting the software installation must be prepared to
provide duplicates (no originals) of the following: software installation
disk, a paper copy of "proof of licenses", and a paper copy of
installation instructions. STS may choose to keep these duplicates for
internal record-keeping purposes only; therefore, the department should
keep ALL original disks and paperwork on file.
4. Only fully-functional "retail" or free versions of departmental
software will be installed. Evaluation or beta versions of software will
not be installed. Shareware is acceptable only with proof of ownership.
5. Software must comply with the policies of the facility in which it will
be installed. (ie, no games in the general access lab, etc.)
6. Software that results in security vulnerabilities or system conflicts
on the computer image will not be installed.
7. Software that reduces free hard drive space on the computer to less
than 15% will not be installed.
8. Software that must be installed manually on each machine may take more
than three weeks to install.
B. Support:
1. STS will make every attempt to accommodate departmental software
requests that meet the above requirements within three weeks. In rare
cases, requested software cannot be made safely operational with
reasonable effort. STS reserves the right to postpone or deny requests
that cannot be completed with reasonable effort.
2. A departmental contact person should be specified for each installation
request. Most likely, STS will not be familiar with the requested
application and will rely on the departmental contact person for
assistance with testing the application's functionality.
3. Departmental software is generally not supported by STS.
Departments should be prepared to provide documentation and support to
users, and to troubleshoot functional problems with the software. STS
can assist the department in troubleshooting, but the primary software
support should come from the department.
4. Approval and installation of special software may be limited to one
semester. Significant system upgrades often happen between semesters, and
it is possible that previously installed software would need to be
re-tested for compatibility. STS will provide notification to the
departmental contact person when significant system upgrades are planned.
5. Departments sponsoring software installed in the general access
computer facilities should periodically review the need and utilization of
the application. If an application is no longer used, it is the
responsibility of the department to notify STS of the change in status
so we may remove the software.
