Study Commons Technician

Essential Job Functions include:

• Assist persons authorized to use computing equipment in the Moody Study Commons
• Assist and teach lab patrons computer applications
• Inform patrons of university computing guidelines and policies
• Administrate the TechPoint checkout program for patrons
• Assist with the reservation of group presentation rooms for use by facility patrons
• Secure the equipment and facility
• Provide basic wireless troubleshooting
• Perform routine maintanance of equipment such as keeping paper in printers, changing toner cartridges, troubleshooting and reporting broken machines, assisting patrons with technological questions
• Develop more technical expertise by attending software tutorials
• Maintain the overall condition of the Study Commons facility
• Monitor equipment usage in the facility
• Ability to work independently as well as with others without direct supervision
• Perform other special tasks as assigned by the Study Commons Coordinator or other members of the Client Services staff
  

Requirements / Preferences:

• Excellent customer service relations
• Ability to communicate well with others
• Troubleshooting skills
• Working knowledge of the software applications used in the Study commons. Must have basic knowledge of the most commonly used applications in the facility
• Basic knowledge of printer maintenance
  
Preferred knowledge in Web Development, Adobe Photoshop

Instructional Technology Student Assistant

• Assisting faculty with projects and questions related to computer software
• Provide assistance to faculty for updating existing websites
• Assist faculty with the scanning of pictures, slides, and text documents
• Designing PowerPoint slides and presentations for faculty
• Creating Blackboard courses and adding content
• Some training will be provided
• Any other duties as assigned by supervisor

• Preferred knowledge of general technology, but not required
• Preferred knowledge of web-editing software and basic HTML, but not required
• Preferred familiarity with multiple platforms (Mac & Windows), but not required
• Must have basic customer service skills
  

Technology Support Student Assistant

Essential Job Functions May Include:

• Assist with the design and implementation of hardware and software configurations to be used in computing facilities
• Perform microcomputer installations and upgrades
• Provide webpage assistance, email and general computer support to students, staff and faculty
• Perform research to help provide the latest technology resources to students, staff and faculty
• Use programming knowledge to develop custom applications to be used in campus facilities
• Some training will be provided
• Any other duties as assigned by supervisor

Requirements / Preferences:

• Required knowledge of PC Operating Systems
• Required knowledge of Microsoft Office Suite
• Required knowledge in computing troubleshooting skills
• Required knowledge of basic web page design
• Preferred work experience in customer service relations
• Preferred knowledge of Mac Operating Systems
• Preferred knowledge of Adobe Photoshop Skills
• Preferred working experience for at least one semester in a campus computing facility
• Preferred knowledge of general wireless networking
• Preferred knowledge in programming: C++, PHP, ASP and Java
• Preferred knowledge in advanced web page design