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Advanced AirBear Troubleshooting for Macs

If you are unable to connect to the AirBear wireless network using the methods described on the main campus website linked to under Student Technology on the left hand menu, then you may benefit from following these instructions to clear your network preferences.

Click the network icon in the top bar.

It will reveal the menu which may show that you are connected to AirBear but are not able to access the internet.

Click "Open Network Preferences" at the bottom of that menu.

This will open the Network Preferences panel.

Click the "Advanced" button in the lower right of the panel.

In the advanced panel, you will see all networks that your Mac "remembers". Sometimes just dragging "AIRBEAR WPA2" to the top of the list will solve the problem.

Normally though it is more effective to remove the network than to try to fix it. Select "AIRBEAR WPA2".

Click the minus sign ( - ) to remove the network from the list.

It is recommended that you remove all networks not frequently used.

Click the tab marked "802.1x". This is a panel dealing with secure networks specifically.

Remove any reference to "AIRBEAR" of any sort. This image was not created for this example, it is an actual laptop used by Baylor Law I.T. staff for diagnostics. As you can see, over the years, the profiles have multiplied excessively. A healthy list would have ONE entry.

Select the profile to be deleted.

Click the minus sign at the bottom of the list to remove it.

Be sure to remove ALL profiles referencing the AirBear network.

Click the "Ok" button in the lower right of the panel.

This takes you back to the Network Preferences panel.

Click the "Apply" button in the lower right of that panel.

After the changes have been applied and the mouse pointer pinwheel disappears, click the "Turn AirPort Off" button.

After the AirPort has deactivated, reactive it by clicking the "Turn AirPort On" button.

Close the Network Preferences panel by clicking the red "X" in the upper left of the panel.

Click the wireless network icon in the top bar.

This shows the list of available networks.

Click "AIRBEAR WPA2".

When prompted, enter your Bear ID and password, then click the "Ok" button.

The "Verify Certificate" panel will usually open.

Click the "Show Certificate" button.

The system may have a check mark in the "Always trust "ice.baylor.edu"".

Click the right-arrow to the left of the word "Trust".

Ensure that all three fields have "Always Trust" showing.

Click the "Continue" button.

When prompted enter your SYSTEM password, not your Bear ID password.

The wireless network icon at the top should now show a connection.

To verify, click your browser link in your dock.

Enter the URL of a page on the internet.

You should now be connected.

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