Self-Service Help Undergoes Changesby Carl Flynn
Self-Service Help, a program designed to provide the Baylor community with 24/7 online support with technology-related issues, has been updated and improved to offer several new services. One of the exciting new features will allow you to keep track of your current help desk tickets through the Self-Service Help interface. Only tickets labeled "scheduled" or "pending" will be visible through Self-Service Help. Tickets will include dates of actions that are taken and a description of the issue.
Self-Service Help provides over 65,000 technology solutions. To check out these new features, or to see how Self-Service Help might serve you, visit www.baylor.edu/selfservice.