MISO Survey: Key Findings

Key Findings - Libraries
  • There is general satisfaction with library services and collections
  • There is low use of print collections by staff and undergraduate students. Faculty tend not to use the library print collections frequently.
  • Collections (print and electronic) are considered important to undergrads and very important to graduates and faculty. Faculty comments reiterate their interest in the holdings of their respective fields.
  • Students really do use and consider it important to have access to computers in the library and other general access areas.
  • There appears to be low use of newer technologies (blogs, classroom electronic polling, instant messaging/chat, online quizzes, podcasting, RSS feed, student electronic portfolios, wikis, social software) on the part of faculty.
  • Graduate students and undergraduates both use newer technologies for academic purposes, but with different profiles. Graduate students are more likely to use blogs and technology-enhanced presentations, while undergrads are more likely to use digital video, IM/chat, and text messaging. Though undergrads are more likely to use IM, graduate students reported a higher rate of use of reference IM.
  • Better promotion of resources that showed low use is needed high performance computing, BEARdocs, BearSpace, for example.
  • There appears to be an inconsistency in the data related to the questions that ask "how often do you use", "how important is it to you", and "how satisfied are you with it" for these specific resources/services: Library Website, BearCat, Databases, and Ejournals. In all of these instances across all of the populations, those surveyed indicated that they do not use these items often. However, the majority also indicated that they consider these resources/services important/very important to them and they are satisfied/very satisfied with them.
  • We are pleased to see that our efforts to meet student study needs seem to be meeting the challenge, as undergraduates rated the Baylor Libraries significantly higher than the "All Schools" mean on the adequacy of the current library schedule.

Key Findings - ITS

  • The process of notification of scheduled outages is understood and appreciated. Baylor students seem far more informed about system downtime than those at other survey schools.
  • BearWeb is the IT service that has the highest importance score for the four combined survey populations.
  • Baylor students use both Blackboard and BearWeb more that students at the other survey institutions use their comparable systems.
  • Baylor students are significantly more satisfied with their email service and with their web self-service (BearWeb) than students at the other schools.
  • The large majority of all four survey populations are satisfied or very satisfied with their input into computing decisions that affect them.
  • Over 96% of students and 91% of faculty agree with the statement "Computing tools & resources are appropriate for my academic needs."
  • 90% of the responding students own a laptop/notebook computer and 20% have a smart phone/PDA for personal use.
  • In almost all IT areas, faculty, staff, and students are more pleased with the services received at Baylor than the same populations feelings about those services at the other survey institutions.
  • Around half of all respondents do not feel informed about available technology services.
  • Over half of all respondents felt not very informed about issues related to security and privacy.
  • Through comments submitted, it appears there is concern about general support for Apple computers.

Key Findings - General

  • Different populations (faculty, staff, and students) prefer to learn differently, so the primary method of instruction should be tuned to the preferred learning methods of the clientele.
  • Several comments noted that the survey was just too long.