MISO Survey

What is the MISO Survey?
In 2008, 2010 and 2012, Baylor's ITS and University Libraries division participated in the Measuring Information Services Outcomes (MISO) Survey. This survey, begun in 2005, addresses services and resources related to libraries and technology units in higher education. Distinct survey instruments were created for faculty, staff, and students. Baylor is again participating in 2016.

Who participated?
After IRB approval was obtained, random samples of undergraduate students, graduate students and fulltime, non-Library/IT faculty and staff, selected by Baylor's Office of Institutional Research, were invited to participate in early February. In 2008, 312 faculty, 504 stff, 201 undergraduates and 147 graduate/professional students completed all or part of the survey. In 2010, those numbers were 348 faculty, 538 staff, 249 undergrads, and 169 graduate/professional students and in 2012, they were 460 faculty, 696 staff, 355 undergrads and 223 graduate/professional students. In addition to answering the survey questions, participants were able to submit free form comments of their choosing. These comments provided good additional insights.

Summary from Results
The results obtained from this survey have been gratifying. Satisfaction with services and resources provided by Baylor Libraries and ITS has been high. The Baylor organizations compare favorably with those of other MISO institutional participants, which include many primarily selective small liberal arts colleges known for personalized attention and higher staff/faculty ratios. However, good actionable information was learned from both the surveys and the comments which ITS and the University Libraries used to improve services and help prioritize resources allocation.

2008 Baylor MISO Results
Results (BearID required)
Key Findings
Actions Planned and Taken

2010 Baylor MISO Results
Formal ITS Report (BearID required)