After IRB approval was obtained, all fulltime, non-Library/IT faculty and staff were invited to participate in early February. 1000 undergraduate students and 600 graduate/professional students were randomly selected by Baylor's Office of Institutional Research and were invited to participate. The survey was open for three weeks but was extended a short period for undergraduates. In 2008, 312 faculty, 504 staff, 201 undergraduates and 147 graduate/professional students completed all or part of the survey. In 2010, those numbers were 348 faculty, 538 staff, 249 undergrads, and 169 graduate/professional students. In addition answering the survey questions, participants were able to submit free form comments of their choosing. These comments provided good additional insights.
The results obtained through 2008 participation in this survey were gratifying. Satisfaction with services and resources provided by Baylor Libraries and ITS is high. The Baylor organizations compare favorably with those of other MISO institutional participants, which are primarily selective small liberal arts colleges known for personalized attention and higher staff/faculty ratios. However, good actionable information was learned from both the survey and the comments and work has begun in areas noted above.
2010 Baylor MISO Results
Formal ITS Report (BearID required)
Satisfaction with services and resources remained high and compared favorably with other participant institutions. Usage of several services (e.g. Online Directory, wifi) increased significantly. Specific details regarding results related to technology services can be found in the report linked above.