In-house Training Video Coming Soon!!!Feb. 1, 2003
by Vicky Gerik
The Baylor University Telephone Training Workshop, which has been in distribution for the past few years on CDs, is being redeveloped by Client Services. This workshop is used during the Workplace Orientation and Welcome (WOW) sessions to introduce new employees to our phone and voice mail systems. The newly improved Workshop will contain more advanced video examples tailored to each individual phone model and an FAQ section for quick reference to common phone and voice mail questions. This new workshop will first be distributed on DVDs, but will soon be available over the web from within Baylor University networks. The telephone workshop presentation was created by staff from ITS as a pilot project for future training "snippets" that can be offered through this method and delivered via the web. New technologies and software had to be explored in producing this project, which was overseen by Danny Ramirez. You will recognize several of our ITS staff as presenters in the video.