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Update on Email Issues 03/14/12

March 14, 2012

Status Update at 2:00 PM 3/15/2012

ITS staff members have been working continuously with Microsoft support since the update Monday evening made as a part of the Exchange 2010 project. Much progress on outstanding issues has been made.

However, some mobile devices (i.e., smart phones, tablets) will need to have their email server name setting updated in order to successfully connect to the Baylor system. In these cases, the server name should be updated to legacy.baylor.edu.

For instructions on configuring mobile devices, consult the Telephone & Networking section of the ITS Website and for other questions about this upgrade, visit the Exchange 2010 FAQ page.

Please direct questions to the ITS Help Line (710-HELP/4357). The Help Desk is experiencing a high volume of calls at this time. If you prefer not to wait for an attendant, at the menu options, Press 2 and leave a voice mail. A Help Desk technician will respond as quickly as possible in the order they are received.