1. How will I access my email using Outlook after the migration?
Both Mac and PC clients will use their entire email address as their username (not just Firstname_Lastname).
2. How do I set up my phone for Outlook 365?
Make sure that your username is your entire email address. To check this on an iPhone, go to Settings>Mail, Contacts, Calendars>YOUR BAYLOR ACCOUNT>Account. See image below:
For Android phones, see the image below:
3. How will I access my email using a web browser?
To access your email using a web browser, go to: outlook.office.com. Remember to use your entire email address as the username. Using this URL will prevent the double log-in required described in FAQ #3 below.
4. How will I access my email using OWA (Outlook Web)?
You will continue to go to mail.baylor.edu to access OWA. After entering your BearID and password, you will see the box below. Click on the link and you will be redirected to the Office 365 portal. Enter your full Baylor email address, i.e. Bobby_Baylor@baylor.edu and your current email password. Click on the Outlook icon and you will be taken to your mailbox.
5. Will my email still work on my smartphone or tablet?
Yes. You may need to access the settings of your mobile device and enter your full email address for your username and make sure the server is set to: outlook.office365.com. If you wish to remove your email account from your device and set it up with the new settings, see the following instructions:
6. How do I reset my password?
On the Outlook 365 log-in page, there is a "Can't access your account?" link. This will not reset your password. You will reset your password on the Manage BearID page. Click on "Change BearID Password" to begin the password change process.
7. What is the maximum attachment size I can send?
The maximum size of an email attachment must be limited to 25 MB.
8. Will I still have access to Public Folders?
Public Folders and resource accounts are available in the cloud; however, the "Send As" feature for a Public Folder or resources account (such as a conference room) will not work once your personal account is moved to the cloud. This is a temporary issue until the migration is completed for all faculty/staff personal accounts. Permissions for Public folders and resource accounts (which includes the "send as" feature) will be moved at the end of the faculty/staff migration.
9. Why is Outlook so slow on my PC?
If you are running Outlook in cached mode, you may want to take it out of cached mode, which is recommended by Microsoft. To remove Outlook from cached mode, please see these instructions.
10. Where can I find training for Office 365, including training for Outlook 365?
Please click this link for Office 365 training:
Training and Tutorials
14. What if I am not receiving all of my messages?
Check your Junk Email. If you find that valid messages are going to your Junk Email, you need to add the sender to your "Safe Senders" list so that similar, future messages will land in your Inbox. To add to the Safe Senders list, right-click on the message and select "Junk" and then "Never Block Sender". You may have to do this a few times before Outlook learns that messages from that sender is not Junk.
For more information about Junk Email filtering, please click here.
Contact the Help Desk at 254-710-4357 if you have any questions about Outlook 365.