Outlook 365 After Migration

After your email account has been migrated to Outlook 365, you may have questions about any new functionality. Please see the FAQs below. As always, contact the Help Desk if you have any questions about this new service.

Frequently Asked Questions

Outlook 365 (After Migration)

1. How will I access my email using Outlook after the migration?
2. How do I set up my phone for Outlook 365?
3. How will I access my email using a web browser?
4. How will I access my email using OWA (Outlook Web)?
5. Will my email still work on my smartphone or tablet?
6. How do I reset my password?
7. What is the maximum attachment size I can send?
8. Will I still have access to Public Folders?
9. Why is Outlook so slow on my PC?
10. Where can I find training for Office 365, including training for Outlook 365?
11. What's new in the Outlook Web App (OWA)?
12. What is Clutter?
13. How do I turn off Clutter?
14. What if I am not receiving all of my messages?




Outlook 365 (After Migration)

1. How will I access my email using Outlook after the migration?
Both Mac and PC clients will use their entire email address as their username (not just Firstname_Lastname).

  • Windows clients: The configuration will be changed automatically once you restart Outlook.
  • Mac clients: An "auto-discover" prompt will appear after the migration. Please check the box to allow the configuration to complete.

2. How do I set up my phone for Outlook 365?
Make sure that your username is your entire email address. To check this on an iPhone, go to Settings>Mail, Contacts, Calendars>YOUR BAYLOR ACCOUNT>Account. See image below: Outlook 365 iPhone settings
For Android phones, see the image below: Outlook 365 Android settings

3. How will I access my email using a web browser?
To access your email using a web browser, go to: outlook.office.com. Remember to use your entire email address as the username. Using this URL will prevent the double log-in required described in FAQ #3 below.

4. How will I access my email using OWA (Outlook Web)?
You will continue to go to mail.baylor.edu to access OWA. After entering your BearID and password, you will see the box below. Outlook 365 OWA log-in Click on the link and you will be redirected to the Office 365 portal. Outlook 365 Office3 Enter your full Baylor email address, i.e. Bobby_Baylor@baylor.edu and your current email password. Click on the Outlook icon and you will be taken to your mailbox. Outlook 365 OLlogo

5. Will my email still work on my smartphone or tablet?
Yes. You may need to access the settings of your mobile device and enter your full email address for your username and make sure the server is set to: outlook.office365.com. If you wish to remove your email account from your device and set it up with the new settings, see the following instructions:

6. How do I reset my password?
On the Outlook 365 log-in page, there is a "Can't access your account?" link. This will not reset your password. You will reset your password on the Manage BearID page. Click on "Change BearID Password" to begin the password change process.

7. What is the maximum attachment size I can send?
The maximum size of an email attachment must be limited to 25 MB.

8. Will I still have access to Public Folders?
Public Folders and resource accounts are available in the cloud; however, the "Send As" feature for a Public Folder or resources account (such as a conference room) will not work once your personal account is moved to the cloud. This is a temporary issue until the migration is completed for all faculty/staff personal accounts. Permissions for Public folders and resource accounts (which includes the "send as" feature) will be moved at the end of the faculty/staff migration.

9. Why is Outlook so slow on my PC?
If you are running Outlook in cached mode, you may want to take it out of cached mode, which is recommended by Microsoft. To remove Outlook from cached mode, please see these instructions.

10. Where can I find training for Office 365, including training for Outlook 365?
Please click this link for Office 365 training:
Training and Tutorials

11. What's new in the Outlook Web App (OWA)?
There are slight differences in the format of OWA. For information about the Outlook Web App, see:
Outlook Web App (OWA)

12. What is Clutter?
Clutter is a folder that is used for emails that you are most likely to ignore. You can read more about Clutter here.

13. How do I turn off Clutter?
Clutter can only be turned off by logging into OWA. For more details, see these instructions.

14. What if I am not receiving all of my messages?
Check your Junk Email. If you find that valid messages are going to your Junk Email, you need to add the sender to your "Safe Senders" list so that similar, future messages will land in your Inbox. To add to the Safe Senders list, right-click on the message and select "Junk" and then "Never Block Sender". You may have to do this a few times before Outlook learns that messages from that sender is not Junk.

For more information about Junk Email filtering, please click here.

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Contact the Help Desk at 254-710-4357 if you have any questions about Outlook 365.