Basic Troubleshooting

  1. I changed my Bear ID password and now I cannot access the AirBear Wireless Network.

    You will need to update your password in your computer's Wi-Fi settings.

    On Mac OS X, you will need to delete the AIRBEAR WPA2 profile under Preferred Networks (Network Preferences-->Advanced-->Select AIRBEAR WPA2 in the network list and click the "-" button), then turn the Wi-Fi Off and then back On. Then, reconnect to AIRBEAR WPA2.

    On a Windows laptop, it should ask you for the new password after a few failed attempts.

  2. The wireless connection on my Mac keeps disconnecting

    You will need to delete the AIRBEAR WPA2 profile under Preferred Networks (Network Preferences-->Advanced-->Select AIRBEAR WPA2 in the network list and click the "-" button), then turn the Wi-Fi Off and then back On. Then reconnect to AIRBEAR WPA2.

  3. My Windows laptop will not ask for my username and password. The computer says "Cannot Connect"

    This is usually caused by an antivirus or firewall program that is interfering with communication to the authentication server. Normally this can be corrected by either temporarily disabling your AV/Firewall software or by uninstalling it completely and installing Symantec Antivirus from the Baylor website.

  4. My computer (PC or Mac) will not let me login to AIRBEAR WPA2. It keeps failing.

    Make sure your computer's clock is set correctly. In order to properly authenticate on the AirBear Wireless Network, the clock on your device must closely coincide with the current time on the network.

  5. My Windows laptop will not stay connected to AirBear

    Check to make sure the wireless drivers are up-to-date. See instructions here.