Baylor > ITS > Help > Microsoft Exchange 2010 Migration

Microsoft Exchange 2010 Migration

Earlier in the spring a notification about the start of a project to upgrade the university's email environment to Microsoft Exchange 2010 was sent to students, faculty, and staff. This upgrade was begun with a change during spring break that altered the look of the login window for Outlook Web Access (OWA) that you use to access your email on the web.

We have completed the migration of student email mailboxes (email messages, contacts, and calendar) to Exchange 2010. We began moving student accounts Friday, April 27. Faculty and staff moves will be done in late May and June. All email users will receive an email announcement before their mailbox is upgraded. The effects of this move will be minimal, and you will be able to access your account throughout the process.

Here is what you should expect during and after this upgrade:

  • You should not experience any email outage, even if you are accessing your email while it is being migrated.
  • After the migration finishes, if you are accessing your email, you will be asked to login again. You will see a box like that below. Enter your full email address (not just your BearID) in the Username field.

  • The Microsoft Outlook email client will remain the same in appearance and functionality.
  • The appearance of the Outlook Web Access (OWA) will change somewhat. The new client is named Outlook Web App. You can see an image of the new look at the project website noted below. Also, this new OWA includes several new features like conversation threading.
  • A new help tool (called MailTips) may caution you regarding certain criteria associated with one or more of your recipients, e.g. out-of-office, large distribution list, full mailbox, etc. More information about MailTips is available here: Introducing MailTips.
  • If you are using the Outlook client while a person whose calendar you can access is being moved, you may see the following message when their move completes. Go ahead and follow the instructions.

  • Some Android users may have to reconfigure their email setup. Instructions for this can be found at the bottom of this page: Android Device Email Setup.
  • iPhones, Blackberries, iPads, and other mobile devices should not require any change.

Here is a view of the new OWA:

OWA2010 screenshot

You have a number of themes that you can select from to change the color. Click on the "Options" link in the upper right corner and select a theme.
OWA Options
The themes available are:

  • Outlook Web App (default)
  • Mixxer
  • Botanical
  • One World
  • Super Sparkle Happy
  • It Came from Space
  • Autumn Blaze
  • Herding Cats

For more complete instructions, please see the OWA 2010 User's Guide .

New Features of Outlook Web App

  • Conversation view
    By grouping messages from a single conversation together, the new conversation view enables you to quickly identify the most recent messages and the chain of responses. Conversation view is always preserved, even if individual e-mail messages are located in different folders in the mailbox. By treating an entire group of messages as a single conversation, the messages can be managed, ignored, moved, and deleted as a whole. New messages that are part of a conversation that you have chosen to ignore are sent straight to the deleted items folder. To disable the Conversation View, select the View option above your messages and uncheck "Use Conversations". OWA Conversation
  • Cross Web browser support
    In Exchange Server 2007, the premium OWA client was designed for use with Internet Explorer 6.0 or higher. If you wanted to use an older version of IE or a non-Microsoft browser, you had to use OWA Light. Outlook Web App 2010 allows cross-browser support; the premium OWA client is compatible with Mozilla Firefox and Apple Safari. This finally gives Mac users the full OWA experience.
  • Single page of messages
    In Outlook Web App, all messages are on one page. No matter how big the folder, you can scroll through every message without having to advance through pages. You can more efficiently access your messages and scan conversations to find the communications you are looking for.
  • Instant messaging (IM)
    Outlook Web App now delivers instant messaging functionality through the client. You can choose to connect Outlook Web App to Microsoft Office Communications Server, enabling you to see the presence indications of others and quickly decide whether to use e-mail or IM.
  • SMS sync
    With Exchange ActiveSync, SMS text messages can now be sent from Outlook and Outlook Web App. Incoming messages, sent via EAS to the user's mobile device, are available both in the usual SMS message location and the e-mail inbox.

Please follow us on Twitter @BaylorITS_Alert for notifications about system outages, tweet us @BaylorITS_Help if you are experiencing IT issues, and remember to use #baylorits in your Twitter posts to report IT issues. Also, you can call the ITS DOWN phone line (710-DOWN) for the status of system outages.