Vendor http://www.cisco.com
Description VPN allows faculty and staff secure access to Baylor University computing resources from off campus.


Internet access.
Eligibility Faculty/Staff
Where is it available? Please see ITS's VPN website for detail. Valid Bear ID required.
Windows XP

Mac OS X


Level A - Baylor Standard

During normal business hours, the Help Desk is available to respond immediately to questions

on the currently supported version of software. If the Help Desk is unable to answer the question,

a Heat ticket will be recorded and sent to the second-tier reponse team. Software at this level is

supported by serveral individuals responsible and every attempt will be made to respond to

the ticket in a timely fashion