Tivoli Storage Manager

Vendor	http://www-306.ibm.com/software/tivoli/
Description	This application performs backups of client machines. See our Computer Backup website for details.
Special Dependencies	none
Eligibility	Faculty/Staff
Where is it available?	Call the Help Desk ext 4357 for installation. For student worker, research and lab computers departmental purchase of $75 each is required.
Platform	Version
Windows XP Mac OS X	5.4.2.0

Support:

Level A - Baylor Standard

During normal business hours, the Help Desk is available to respond immediately to questions
on the currently supported version of software. If the Help Desk is unable to answer the question,
a Heat ticket will be recorded and sent to the second-tier reponse team. Software at this level is
supported by serveral individuals responsible and every attempt will be made to respond to
the ticket in a timely fashion.