Refworks

Vendor	https://www.refworks.com/Refworks
Description	RefWorks is a Web-based bibliography and database manager that allows you to create your own personal database by importing references from text files or online databases. You can use these references in writing papers and automatically format the paper and the bibliography in seconds. (Descriptions from https://www.refworks.com/Refworks/help/Refworks.htm)
Special Dependencies	none
Eligibility	Faculty/Staff and Students
Where is it available?	https://www.refworks.com/Refworks
Platform	Version
Windows XP Mac OS X	Web online system

Support:

During normal business hours, the Help Desk is available to respond immediately to questions

on the currently supported version of software. If the Help Desk is unable to answer the question,

a Heat ticket will be recorded and sent to the second-tier reponse team. Software at this level is

supported by serveral individuals responsible and every attempt will be made to respond to

the ticket in a timely fashion.