Backup service provided by ITS is optional. Clients may prefer to maintain their own backups. Clients can decline the ITS backup service by submitting an Opt Out Form. You will receive confirmation from ITS when your backup software has been removed.
All Category 1 computers that are backed up by ITS must adhere to the following requirements:
REQUIREMENTS: The client is responsible for the following required items so that the backup services can function properly.
Warning: Any files and documents open when the backup process runs will not be backed up. This includes database files such as those created with FileMaker Pro or MS Access. PST files are not backed up if Outlook is ’open’ during the scheduled backup. We suggest that if you use PSTs and/or use FileMaker or MS Access often, you should close these applications and perform a manual backup on a regular basis.
File Types Excluded:***
Applications, most multimedia files, and several other non-essential file types are excluded from backups. These include files with the following extensions:
aa, aif, aiff, asx, au, avi, avr, avs, byu, chk, cmf, cnt, divx, dll, dvi, exe, flv, fssd, hlp, ini, lnk, log, m1v, m2v, m3u, m4a, m4p, mp2, mp3, mpa, mpe, mpeg, mpg, mps, mpv, nst, o, oab, part, qim, qt, ra, ram, rm, rmi, rmx, rol, smi, snd, stm, tmp, ul, voc, vxd, wav, wax, wm, wma, wmv, wmx, wvx, xm
***If a faculty or staff member needs to have large media files for their work at Baylor included in their backups, an exception may be requested by calling the Help Line at extension 4357.
Related Polices, Legislation and other Information:
Technology Systems Usage Policy BU-PP 025
ITS ’ Client Services
Vicky Gerik, Ext. 4876
Date created/ updated:
Created ’ April 2007
Updated ’ October 2013
Time: The Backup server can only process a limited number of backups in a 24-hour period. The ITS backup system not only performs backups for desktop computers, but also for the entire data center.
Computer must be connected to Baylor's Local Area Network.
Files must have some type of conduit on which to connect to the backup system in order to move copies of the files to storage. Backups can only occur when the computer is connected to Baylor's wired (Ethernet) network. If the computer is turned off, the backup service cannot be performed.
Only Work Related Files should be Backed up.
Due to the limited amount of physical storage and in compliance with the Technology Systems Usage Policy BUPP025, only work-related files are eligible to be backed up with our Tivoli backup service. Backup services for personal files will be the responsibility of the client.
Frequently Asked Questions
Backup Storage Manager FAQs