BearID Password Change

Password change is an important part of keeping any password secure. The following policies relate to approved methods of changing or resetting a BearID password.

The preferred method of changing a BearID password is through the Change BearID password page. If the user does not remember his/her password, there are three ways for the password to be reset:

1. The main change password page will allow a user to reset their password if the user can enter alternate credential information.

2. If this method does not work, or the user cannot provide alternate credential information, Students can go in person to the Moody Lab during advanced Help hours and produce a state-issued picture ID or Baylor ID card. Faculty/Staff members must go to ITS in the Dutton Street Parking Garage with a state-issued picture ID or Baylor ID card.

3. In the event that options 1 and 2 are unavailable or unsuccessful, users can call the HELP (4357) line for more information. ITS has designated two positions to handle exceptions: the Coordinator of IT Security and the Technology Support Manager.

For the protection of all users, passwords will not be changed over the phone unless the following are true:

•Options 1 and 2 above have failed, and

•Either the Coordinator of IT Security or the Technology Support Manager approve the change.

Last revised September 22, 2004