Leadership Lessons

What is an Effective Manager?


How do you know if someone is a good manager or not? More importantly, how do you know if you are a good manager?

According to leadership expert, Mark Horstman, there are two primary responsibilities as a manager:
  1. Achieve Results. The core of a leader’s job is to get work done - get the right work done - through others. Being the most well liked leader doesn’t do one much good if you and your team aren’t accomplishing what you are supposed to. However, this responsibility doesn’t give free license to be a "results at all costs" type of manager because that goes against the second responsibility.

  2. Retain Your People. While there will always be some turnover due to life circumstances (e.g., people get married, move, change fields, etc.), a manager who is unable to lead in a way that retains the best people will find it very difficult to create long-term results.
That’s the tough challenge isn’t it? To set expectations and hold people accountable for results, yet lead in a way that makes people want to stick around and do their very best. One or the other isn’t enough. Truly effective managers are able to do both.

[Adapted from The Effective Manager by Mark Horstman.]


Each month, the HR Center for Learning and Leadership spotlights an excerpt from a leadership publication.

Recommendations for future leadership lessons may be submitted to askHR@baylor.edu.