Leadership Lessons

Having Crucial Conversations


There are numerous skills required to lead effectively. The long list includes setting goals and evaluating performance, giving (and receiving) feedback, coaching and correcting behavior, dealing with awkward or difficult situations, investigating problems to get at the root causes beneath the surface, raising important concerns and dealing with the proverbial elephant in the room, etc. At the heart of the all of these leadership skills is the ability to effectively have difficult conversations.

Baylor is now offering a two day course called "Crucial Conversations." Although the skills taught are useful for everyone, both personally and professionally, they are particularly helpful for those who lead and supervise others. The course developers describe it this way: "Crucial Conversations is a course that teaches skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional, or risky topics - at all levels of your organization. By learning how to speak and be heard (and encouraging others to do the same), you’ll begin to surface the best ideas, make the highest-quality decisions, and then act on your decisions with unity and commitment."

The next two day class is being held on consecutive Fridays, August 5th and 12th. Watch for additional classes and sign up in BaylorCompass.


Each month, the HR Center for Learning and Leadership spotlights an excerpt from a leadership publication.

Recommendations for future leadership lessons may be submitted to askHR@baylor.edu.