Commit to Baylor’s mission and vision

• Support Baylor’s mission
• Work within your role to help accomplish the mission and vision
• Keep informed about issues affecting higher education and how they affect Baylor’s mission and vision
• See the big picture of how your work fits into Baylor’s mission and vision, and into your department’s goals

Pursue excellence in your work

• Continuously work to hone your technical/functional skills
• Continuously work to improve processes in your department
• Take personal responsibility for your work
• Attend to important details
• Drive for results
• Practice good judgment and good decision making
• Take pride in doing things right, rather than “just getting it done”
• Be action oriented and energetic about your work
• Persevere

Serve others willingly and well

• Take extra steps when necessary to provide better service
• Listen to the people you serve; seek ways to serve them better; think of ways to make their lives easier
• Be empathetic, friendly and tactful to those you serve
• Learn to serve even difficult people graciously
• Use good service techniques, such as good telephone skills
• Establish good relationships with the people you serve
• Work to overcome barriers to good service in your area

Be a good steward of time, resources, and your own energy

• Practice good organization skills and good time management
• Prioritize
• Use goal setting and planning to help you focus your efforts
• Be responsible with Baylor’s money; follow Baylor’s financial policies
• Maintain a balance between work and the rest of your life

Seek learning

• Welcome and apply feedback
• Seek development opportunities
• Take on new challenges
• Learn to deal with change productively

Build good work relationships and contribute to a collegial work environment

• Be honest and ethical
• Be trustworthy; work to build trust
• Work to communicate well both interpersonally and in writing
• Listen
• Approach work and others with a positive attitude
• Identify and acknowledge your own strengths and weaknesses
• Accept and appreciate differences in others
• Cooperate; think win-win
• Be caring and considerate
• Respect your co-workers
• Be approachable, pleasant, and gracious
• Be composed and patient
• Express disagreements assertively and tactfully
• Work to resolve problems productively

*Note the bullet points under each general expectations are meant to be examples, not exhaustive lists, of behaviors that might be included within that general expectation.