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Frequently Asked Questions

The following are some common questions that students ask when they call or visit Health Services. This list is not comprehensive. If you have any questions that are not addressed at our website, please call 254-710-1010 and we will do our best to help you.

1. Can my friends be treated at the Health Center?
2. Are X-rays available at the Health Center?
3. How do I get a copy of my medical records or lab results?
4. Can a friend accompany me in to the exam room?
5. Why do I need to sign a release so you can talk to my parents?
6. Why am I asked to arrive 15 minutes before my appointment time?
7. What immunizations are required?
8. Is HIV/STD testing available?
9. What type of care is available after hours?
10. Can prescriptions from my personal physician be filled at the Baylor Pharmacy?
11. Do I need a Doctor's order to be seen in Physical Therapy?
12. I have lab orders from my Primary Care Physician. Can they be done at the Health Center?
13. How long does it take to get lab work results back?
14. What do I do if I need a refill on my medication?
15. Can prescriptions be transferred either to or from the Baylor Pharmacy?
16. Are well woman exams done at the Health Center?
17. Can I get my allergy shots at the Health Center?
18. Will my appointment be billed to my student account?




1. Can my friends be treated at the Health Center?
Only Baylor students registered in the current school session are eligible for treatment by the Medical Clinic. Relatives and friends are not eligible for care; however, the clinic can direct these to community resources as needed.

2. Are X-rays available at the Health Center?
The Health Center does not have X-ray equipment on site. If X-rays are indicated the provider will order them and you will be referred to a local radiology facility.

3. How do I get a copy of my medical records or lab results?
Requests can be made at the Health Center and by signing a medical release of information. Please allow 3-4 days to receive past records. Lab results can usually be picked up the next day.

4. Can a friend accompany me in to the exam room?
No. Due to HIPAA policies and privacy issues only the patient will be in the exam room with the provider.

5. Why do I need to sign a release so you can talk to my parents?
Due to HIPAA regulations no information will be released to anyone without your permission.

6. Why am I asked to arrive 15 minutes before my appointment time?
We ask you to arrive early to fill out any paperwork and insurance information that is needed. Also, due to limited parking you will need to arrive early to make sure to get to your appointment on time.

7. What immunizations are required?
Two doses of MMR, a current Tetanus booster (within 10 years), and a current meningitis vaccination (within 5 years of the first class date)for all students who are under 22. The meningitis vaccination is a current Texas State Law.

8. Is HIV/STD testing available?
Yes, an appointment must be made with a provider who will order the appropriate testing.

9. What type of care is available after hours?
If a call is made after normal hours the Sirona Health Hotline staffed by nurses will answer your call. For emergent care refer to the Health Center Emergency Information section for hospitals in the area.

10. Can prescriptions from my personal physician be filled at the Baylor Pharmacy?
Yes. Prescriptions may be brought into the pharmacy or called in from your primary doctor to 254-710-4991. Please bring your insurance information with you when you pick up your prescription.

11. Do I need a Doctor's order to be seen in Physical Therapy?
Yes, a physician will need to evaluate you and write an order that you may take to PT.

12. I have lab orders from my Primary Care Physician. Can they be done at the Health Center?
Yes. Lab work orders may be faxed to the Health Center before your appointment (254-710-2499) or brought in at the time of your appointment. A nurse appointment will need to be made for the lab work to be drawn. The results will be sent directly to your physician from our reference lab CPL.

13. How long does it take to get lab work results back?
Most lab work will be back within 24 hours. Cultures generally take 48-72 hours.

14. What do I do if I need a refill on my medication?
Please contact your pharmacy and they will fax us a request for refill. The provider will review it and if it is approved it will be sent back to the pharmacy. Please allow 24-72 hours for the refill.

15. Can prescriptions be transferred either to or from the Baylor Pharmacy?
Yes, contact the pharmacist at 254-710-4991 and they will be able to help you. Please have the prescription number, pharmacy name and phone number available.

16. Are well woman exams done at the Health Center?
Yes, regular well woman exams are scheduled between 9am-11am Monday through Friday. Please allow at least 30 minutes for the visit.

17. Can I get my allergy shots at the Health Center?
Yes, allergy injections are given with the serum provided by your allergist. No allergy testing is done at the Health Center. An initial allergy appointment is made with one of our providers to go over your instructions. The initial allergy appointment will need to be completed at the start of each school year. After that visit nurse appointments will be made to administer your injections.

18. Will my appointment be billed to my student account?
If you have a co-pay with your insurance plan it will be billed to your student account. Please check with your insurance company to find out if the Baylor Health Center is considered in or out of network for your particular plan.

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McLane Student Life Center
2nd Floor
209 Speight Avenue
Waco, TX 76706
Phone: 254.710.1010
Fax: 254.710.2499