Baylor >  Counseling Center > Counseling Services > FAQs




Question2

Frequently Asked Questions

Q1:  How do I get an appointment at the Counseling Center?
Q2:  Do I have to wait at the walk-in clinic or can I make an appointment         for an initial assessment?
Q3:  What is an initial assessment?
Q4:  Why was I referred to group therapy?
Q5:  What is a crisis?
Q6:  How do I use the crisis line?
Q7:  What is the "Scope of Service"?
Q8:  I was referred to a counselor outside of BUCC but I'd prefer to see         someone on campus, can I see a therapist at Baylor?
Q9:  Why was I referred to the Waco community but a friend of mine         wasn't?
Q10: How much does it cost for Counseling?
Q11: Will anyone know that I came? Can my parents find out that I came          for counseling?
Q12: What if I am having thoughts of suicide?
Q13: How many times can I come to the Counseling Center?
Q14: What is Psychotherapy?

Q1: How do I get an appointment at the Counseling Center?
A: Baylor University Counseling Center has a first come first serve Walk-In Clinic 25 hours a week for initial assessments. The clinic runs Monday-Thursday from 9:00-11:00am and from 1:00-4:00pm. Student's arriving after 3:15pm will not be seen that day. The walk-in clinic operates similarly to an Urgent Care clinic where patients are seen in the order in which they check in. If a student cannot wait due to class, schedule conflicts or unforeseen circumstances they can come back the next morning to be seen. Initial assessments at through the Walk-In clinic are free for all Baylor Students.

Q2: Do I have to wait at the walk-in clinic or can I make an appointment for an initial assessment?
A: The Walk-In Clinic system is designed to meet the needs of Baylor students in a timely fashion. In order to enter the BUCC system you must first have an initial assessment through the Walk-In Clinic system. Students are asked to wait until the first available counselor can see them. Initial assessments cannot be scheduled ahead of time, however the initial assessment typically occurs only once per academic year. If you are referred for counseling at BUCC you will be able to schedule subsequent appointments.

Q3: What is an initial assessment?
A: An initial assessment is an appointment with a trained counselor who will ask some general questions about what brings you in to the counseling center as well as your mental health history. From the information gained in this appointment the counselor will make recommendations to meet your individual needs and provide you with referrals and resources relevant to you.

Q4: Why was I referred to group therapy?
A: Group therapy is one of the most effective treatments for many concerns that students come to the counseling center seeking to address. Many students wonder why they have been referred to group therapy and feel their concerns would best be addressed one on one; however they find once they commit to group therapy for the semester they experience significant positive changes. Recommendations made by professional staff are based on evidence based practice for mental health concerns.

Q5: What is a crisis?
A: A crisis is a mental health related situation that requires immediate assessment and intervention. Crisis situations include suicidal thoughts that include a plan or intent to harm one's self, homicidal thoughts, recent sexual or physical assault, and death of a close loved one or symptoms of psychosis. Examples of issues that are not considered a crisis are panic attacks, tearfulness, academic stress, relationship loss, anxiety and depression. For these issues clients can wait for the next available appointment during clinic hours.

Q6: How do I use the crisis line?
A: BUCC provides a 24-hour crisis line for students who meet crisis criteria (see above). The purpose of the crisis line is to help students stay safe. It is staffed by BUCC counselors and is not intended to be used as a means of therapy or for students who want to talk to someone due to emotional distress. If you are in emotional distress but you are not in crisis please call BUCC during business hours or utilize our Walk-In Clinic.

Q7: What is the "Scope of Service"?
A: Similar to the Health Center, Baylor University Counseling Center can serve only certain types of concerns. The scope of our service is the range of presenting concerns that can be treated by the Baylor University Counseling Center. BUCC is a short-term outpatient counseling resource that is suitable for most concerns Baylor student face, however if you present with concerns outside of our scope we will help you get connected to providers who can meet your needs.

Q8: I was referred to a counselor outside of BUCC but I'd prefer to see someone on campus, can I see a therapist at Baylor?
A: If you have been referred to the community for counseling you cannot receive therapy at Baylor University Counseling Center. We understand that students may prefer the convenience of on campus resources, however it would be unethical for the center to provide treatment that is less than what is indicated for a given mental health issue. We will assist you in using your insurance, finding options if you are uninsured and utilizing transportation resources to obtain the referrals given to you. If you are in crisis (as defined by BUCC) you can still utilize our crisis line or Walk-In Clinic for crisis intervention.

Q9: Why was I referred to the Waco community but a friend of mine wasn't?
A: Emotional and mental health concerns are as diverse as medical concerns and occur on a spectrum (think common cold, vs. diabetes). Because of this your needs may be best served off campus while your friend may benefit from BUCC services. Our therapists are trained to asses the needs of patients and make the best referrals for the given concern.

Q10: How much does it cost for Counseling?
A: If the counselor in your initial assessment thinks that you are a good fit for the services we offer at Baylor University Counseling Center you are eligible for either individual counseling or group counseling. Group counseling is free and unlimited, meaning that you can be in one group each semester that fits your needs free of charge. Individual therapy has a session limit of 12 per academic year with the first seven sessions free of charge. From session 7-12 you will be charged $10 per session, billed to your student account as a Health Center charge. Many students find that their goals are met within the first 7 sessions!

Q11: Will anyone know that I came? Can my parents find out that I came for counseling?
A: Your attendance at the Counseling Center can only be reviled to someone if you document that they referred you to come to the center, or if you sign a release of information allowing BUCC to share that information.

Q12: What if I am having thoughts of suicide?
A: If you are having thoughts of suicide it is important that you let your counselor know. Suicidal thoughts vary greatly and understanding the nature of your thoughts will assist us in providing the best resources and referrals to keep you safe and get you the appropriate help.

Q13: How many times can I come to the Counseling Center?
A: Students who are appropriate for our services, per an initial assessment, have 12 sessions per academic year available to them. Students in crisis can be seen for a crisis appointment even if they have already had their 12 sessions for the year. If students are in group therapy they can come to the center for as many group sessions provided per semester.

Q14: What is Psychotherapy?
A: Psychotherapy is an evidence based form of counseling that uses techniques and relational experiences to assist patients in meeting goals related to mental health and wellness, relationships, life adjustments and other concerns. Sessions build off one another and require commitment and work on the part of both therapist and patient. Although therapy can be hard work if pays off!


McLane Student Life Center
2nd Floor
Phone: 254.710.2467
Fax: 254.710.2460

Hours: Mon.-Fri., 8 a.m.-5 p.m.