Loan Collections Office

Our staff directs the loan collection efforts by educating and providing current, accurate information to students, former students, and parents regarding repayment obligations for the Perkins, Nursing, CIOS, and BRL loan programs while maintaining compliance with governmental regulations.

University Accounting Service (UAS)

University Accounting Service is a company Baylor University has contracted to do the billing, payment processing, and management of student loans that are payable to Baylor. These loans are the Federal Perkins, Federal Nursing, and Baylor Institutional Loans (formerly known as Baylor Revolving Loans). Any email or correspondence you receive from UAS is legitimate, and you should respond accordingly. If you ignore the instructions, it could result in the release of a transcript being delayed, or unfavorable reporting to credit bureaus on the status of your loans. If you have any questions or would like further counseling in reference to your loans that are payable to Baylor University, please contact UAS at 1-800-999-6227. Please add the following email addresses to your safe sender's list, so you may receive important emails from UAS: inform@uasexit.com, inform@uasecho.com.

Exit Interview

Loan Collection Transcript Hold

The Loan Collections Transcript Hold is placed on a student's account when he/she is awarded Federal Perkins, Federal Nursing, or a Baylor Institutional Loan, and the hold will remain on the account until the loan is paid in full. This does not mean we will not release a transcript. The Loan Collections Transcript Hold triggers the following process each time you request a transcript:

• After you submit a request for an official copy of your transcript, the Registration and Academic Records Office checks for any "Holds" and notifies the Loan Collections Office of the request for transcript if there is that type of hold. At that time, a staff member of the Loan Collection Office reviews your account. As long as you are in good standing with your loan accounts and have completed all of the required elements upon leaving the university, we instruct the Registration and Academic Records Office to release your transcript for that request. This process will take place every time you request a transcript until the loan is paid in full.
• Some issues that could delay the release of a transcript are as follows:
1. Past due amounts on the account
2. Returned Mail
3. Exit Interview not complete (if needed at the time of request)

Responsibilities

1. It is your responsibility to notify us if you change your name, address, or social security number.
2. You have the option to repay, interest free, all or part of your loan during any period in which repayment is not required. You may pay more than the required monthly amount in order to accelerate repayment, but you will be billed your next regularly scheduled payment.
3. It is your responsibility to contact us prior to each payment if you can not make that payment for any reason.
4. It is your responsibility to send us certified proof that you are eligible for deferment or cancellation benefits according to your promissory note(s).
5. You are responsible for all costs that we incur in trying to collect your loan.
6. If you fail to make any of your payments when they are due, we can demand that you pay the entire unpaid balance of the loan, including interest that is due.
7. Your account is reported to a National Credit Bureau.
8. You must complete an 'Exit Interview' when you leave Baylor (graduate, transfer, etc.) or are no longer on the loan program.

Loan Types

The Perkins Loan is at 5% interest and has a nine month grace period. The maximum repayment period is ten (10) years with a minimum payment of $40.00. With appropriate and timely proof, you may be eligible for cancellation of all or part of this loan as a result of:

With appropriate and timely proof you can have the repayment of your loan temporarily postponed while you are:

The Nursing Student Loan is at 5% interest and has a nine month grace period. The maximum repayment period is ten (10) years with a minimum payment of $40.00. With appropriate and timely proof you can have the repayment of your loan temporarily postponed while you are:

The interest on the Baylor Revolving Loan/Baylor Institutional Loan must be paid each year to renew the demand note while attending Baylor University as at least a half time student. When you leave Baylor University you must contact this office to arrange monthly payments on this loan; otherwise, the total amount of the loan is due and payable when you leave. We will have you sign and have cosigned a new promissory note agreeing to monthly payments. The maximum repayment period is seven (7) years with a minimum payment of $45.00. This loan has no cancellation or deferment benefits.

The Christ Is Our Salvation Loan is an interest free loan. When you leave Baylor University you must contact this office to arrange monthly payments on this loan. This loan has a five (5) month grace period. The maximum repayment is five (5) years with a minimum payment of $50.00. If you fail to make timely payments a late charge may be assessed and interest at 6% per annum can be added to the remainder of your loan. This loan has no cancellation or deferment benefits.

Carol Moyer, Loan Collections Coordinator, (254)710-2314
Fax Number (254)710-2114