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News: Alerts

Sep
7
2017
The TurnItIn anti-plagiarism detection service in Canvas should now be working normally.
Aug
10
2017
Canvas is currently inaccessible due to unexpected technical difficulties.
Jun
26
2017
The Box integration with Canvas is currently down.
May
11
2017
The SSL certificate expired for BearCat. If people try to login to BearCat (“My Account” or “Course Reserves”) they will see an error message and be unable to do so.
Mar
28
2017
Users may experience a brief disruption in accessing Canvas during a Baylor networking firewall upgrade on Thursday, March 30 beginning at 6:00 p.m. for approximately 30 minutes.
Feb
28
2017
The slow performance and intermittent outages of Canvas due to an Amazon Web Services networking issue has been resolved.
Feb
27
2017
The error preventing students from submitting TurnItIn assignments in Canvas has been resolved. Faculty may resume using the TurnItIn LTI API assignment type in Canvas and are encouraged to call the Help Desk at (254)710-HELP (4357) to report any additional problems.
Dec
20
2016
Instructure has issued a security advisory to inform Canvas users about a Chrome browser extension that behaves like malware called OneClass being distributed via phishing emails. Do not respond to the messages or go to the website included in the messages. If you have installed the extension, please contact the Baylor University Help Desk immediately for assistance.
Nov
30
2016
TurnItIn will be undergoing maintenance and will be unavailable from 9 a.m. to 1 p.m. CST on Saturday, Dec. 3. To keep up with the latest alerts from TurnItIn, visit our "Using TurnItIn" page on the Canvas portal under the "Help & Support" link.
Nov
16
2016
1:15 p.m. CST, 11/16/2016 - Some users are reporting a 'Service is Unavailable' error message when previewing documents in Speedgrader.
Nov
14
2016
Some users have reported occurrences of an error being generated when trying to preview documents within Canvas. Instructure technicians are working to ensure this is addressed.
Nov
7
2016
Users may see error messages when trying to view documents in Canvas Speedgrader. This isn't happening on every attempt to view a document, but it's happening on many. Instructure engineers are working actively on this issue.
Nov
1
2016
Saturday November 5, TurnItIn will be unavailable from 8am - 1pm due to necessary scheduled maintenance. Please be aware no submissions or grading will be possible through TurnItIn during this time, and we advise that submission deadlines be set outside of this maintenance window.
Oct
31
2016
Resolved: Some users may be experiencing issues with loading Turnitin Feedback Studio. TurnItIn engineers are investigating, we will continue to provide updates.
Oct
21
2016
While Baylor's instance of Canvas is behaving normally at this time, Instructure has announced that Canvas's phone system and some of its third-party tools, such as SpeedGrader and its document-rendering engine, may become inaccessible to some users due to widespread service disruptions across the Internet.
Oct
11
2016
The Roll Call Attendance tool is currently exhibiting slow load times and sometimes resulting in timeout errors. Instructure's Operations team is currently investigating the issue. We will provide an update as soon as possible.
Oct
4
2016
Instructure is having problems with the phone system which provides telephone access to the 24/7 support line. Please use the text chat options or email support@instructure.com for support issues during this phone system outage.
Sep
12
2016
Baylor's authentication system was having problems for a short period of time this morning. This impacted Canvas, Box, and many other systems.
Sep
9
2016
Turnitin is experiencing a service disruption.
Aug
22
2016
Some document previews in Canvas are loading slowly currently; users see the "unicycle panda" waiting indicator or a message indicating "the service is not available right now; please try again later" message where the preview should appear.
Aug
19
2016
LOW PRIORITY: Turnitin services may be intermittently unavailable during a scheduled maintenance period on Saturday, August 20, 2016 from 9:00 PM - 1:00 AM CDT. Instructors are encouraged to modify assignment due dates either before or at least several hours after the scheduled maintenance window.
Aug
17
2016
On Thursday, August 18, maintenance will be performed on the ITS datacenter that may disrupt access to Canvas. During this time, there will be brief interruptions in communication between campus and the internet that will occur between 6:00pm and 10:00pm.
Jul
29
2016
UPDATE: This issue has been resolved with the newest update to the Canvas iOS app.


Instructure recently released a new version of the Canvas iOS app (v.3.14). Some users have reported a range of problems after updating. Instructure has prepared a fix and will submit it to Apple on Friday, 29 July to have the update available to users next week.

Jun
27
2016
On Thursday, June 30, maintenance will be performed on the ITS datacenter that may disrupt access to Canvas. During this time, there will be brief interruptions in communication between campus and the internet that will occur between 6:00pm and 10:00pm.
Jun
14
2016
On Thursday, June 16, maintenance will be performed on the ITS datacenter that may disrupt access to Canvas. Two brief interruptions in service to all campus servers and the internet will occur between 6:00 p.m. and 8:00 p.m.
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