Help & Support

Canvas Support

Click the "Help" link in Canvas to contact Canvas support directly. If you have a problem that can only be resolved by Baylor Canvas administrators, Canvas support technicians will refer your request back to Baylor's Help Desk.

Step 1

Click the "Help" link in the top right of any course or group:

Canvas Help Menu

Step 2

Select the appropriate support service in the following menu. Users may search the Canvas user guides, submit a ticket to Instructure, chat directly with an Instructure support representative, or call support directly:

T1 Menu Options

Additional Support Links

  • Training Opportunities
    Register for a training session to learn how to use Canvas.
  • Canvas U: Online
    Learn Canvas at your own convenience with this online training course.
  • System Status Check
    Something not working? Check Instructure's real-time status update page to get detailed information about selected Canvas features and functionality.
  • Canvas Updates
    Every three weeks, Instructure updates Canvas or releases new features. You can read about these changes on the Product Release Notes page.
  • Canvas Alerts
    Read more about current, upcoming, and recent outage reports and system maintenance updates.