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College Students and Cellphones
[9/14/2014]
America Weekend: AUDIO: Research published in the Journal of Behavioral Addictions by James Roberts, Ph.D., The Ben H. Williams Professor of Marketing in Baylor’s Hankamer School of Business, found female college students spend an average of 10 hours a day on their cellphones, and male students spend about eight hours on them. Out of 164 students surveyed in the study, 60 percent claimed to feel addicted to their phones.
(FULL STORY)

Pinched Consumers Going on Saving Spree, Looking for Deals
[9/14/2014]
The Dallas Morning News: Rampant spending isn’t dead, but today’s consumer is more prudent, looking for ways to save money, buying cheaper brands and spending a larger share of income on necessities, according to this article in The Dallas Morning News that quotes James Roberts, Ph.D., The Ben H. Williams Professor of Marketing in Baylor’s Hankamer School of Business. “We really are a little bit scared — memories of how catastrophic it was and how much worse it could have been in 2007-2008,” Roberts said. “I think we all still see an economy that we don’t trust — that the other shoe’s going to drop.”
(FULL STORY)

Phone addiction 'an increasingly realistic possibility,' study finds
[9/11/2014]
WTOP-FM (Washington, D.C.): Research published in the Journal of Behavioral Addictions by James Roberts, Ph.D., The Ben H. Williams Professor of Marketing in Baylor’s Hankamer School of Business, found female college students spend an average of 10 hours a day on their cellphones, and male students spend about eight hours on them. Out of 164 students surveyed in the study, 60 percent claimed to feel addicted to their phones.
(FULL STORY)

What Your Waiter is Doing Behind Your Back
[9/8/2014]
AOL: A new study co-authored by Emily Hunter, Ph.D., assistant professor of management and entrepreneurship in Baylor’s Hankamer School of Business, looks at how restaurant servers, hosts, bartenders, cashiers and managers behave and react when faced with difficult customers. The results found that difficult diners cause staff to exhibit counterproductive work behavior. “The laborious emotional demands of these positions make it difficult for an employee to maintain positive emotions while managing any negative emotions they may experience on the job,” said Hunter.
(FULL STORY)

Why You May Want to Think Twice about How You Treat Your Waiter
[9/5/2014]
The Globe and Mail: A new study co-authored by Emily Hunter, Ph.D., assistant professor of management and entrepreneurship in Baylor’s Hankamer School of Business, looks at how restaurant servers, hosts, bartenders, cashiers and managers behave and react when faced with difficult customers. The results found that difficult diners cause staff to exhibit counterproductive work behavior. “The laborious emotional demands of these positions make it difficult for an employee to maintain positive emotions while managing any negative emotions they may experience on the job,” Hunter said.
(FULL STORY)

Students ‘addicted to mobile phones’: Some spending up to ten hours a day texting, emailing and on social media
[9/1/2014]
UK Daily Mail: According to a new study by James Roberts, Ph.D., The Ben H. Williams Professor of Marketing in Baylor’s Hankamer School of Business, female college students spend an average of 10 hours a day on their cellphones, and male students spend about eight hours on them. “As cellphone functions increase, addictions to this seemingly indispensable piece of technology become an increasingly realistic possibility,” Roberts said.
(FULL STORY)

New Evidence of Mobile Phone Addiction in Students
[8/29/2014]
Inside Higher Ed: According to a new study by James Roberts, Ph.D., The Ben H. Williams Professor of Marketing in Baylor’s Hankamer School of Business, female college students spend an average of 10 hours a day on their cellphones, and male students spend about eight hours on them. “As cellphone functions increase, addictions to this seemingly indispensable piece of technology become an increasingly realistic possibility,” Roberts said.
(FULL STORY)

Power of the Customer
[8/21/2014]
TERADATA: Jeff Tanner, Ph.D., professor of marketing in Baylor University’s Hankamer School of Business, is quoted in this article about the power of the customer in the marketplace and how businesses should use data to better understand, serve and build relationships with their customers. “We’ve had centuries of managers who had to make decisions without solid information, and so we’ve come to value things like action over reflection that aren’t necessarily, when you have the data, the best things for the organization,” Tanner says.
(FULL STORY)

What’s Missing in Your New Social Security Benefits Statement
[8/21/2014]
TIME.COM: For the first time in three years, the Social Security Administration will be mailing estimated benefits statements to some American workers. This Reuters article quotes William Reichenstein, Ph.D., professor of finance and The Pat and Thomas R. Powers Chair in Investment Management in Baylor's Hankamer School of Business, who provides tips to retirees on how to sustain their retirement incomes. This story has appeared in numerous outlets, including MSN Money and the Fiscal Times.
(FULL STORY)

Do Retirees Take Too Much or Too Little Risk With Their Investments?
[8/15/2014]
The Wall Street Journal: William Reichenstein, Ph.D., professor of finance and The Pat and Thomas R. Powers Chair in Investment Management at Baylor's Hankamer School of Business, is featured in this Wall Street Journal “The Experts” blog in which he advises retirees on how to allocate assets. In part, his advice to retirees: “[I]nvest in a diversified portfolio of low-cost domestic and international stocks and bond funds. Furthermore, avoid firm-specific (i.e., inappropriate) risk from having more than a small portion of your funds in any individual stock or low-grade bond.”
(FULL STORY)


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