In the News
A Crucial Resume Tip for Seniors Looking for Work
The Wall Street Journal: William Reichenstein, Ph.D., professor and The Pat and Thomas R. Powers Chair of Investment in Management in Baylor’s Hankamer School of Business, writes that senior citizens searching for jobs should tailor their resumes for “the job opening in question.” While it is important to seem qualified for a position, a resume should not be bogged down with previous accomplishments. Instead, applicants “can remove some items and better highlight” other achievements, Reichenstein says. Dr. Reichenstein is part of “The Experts,” a group of industry, academic and cultural thinkers who weigh in on the latest debates in The Journal Report.
Service employees need to focus on customer experience
Suncoast News: Emily Hunter, Ph.D., assistant professor of management in Baylor’s Hankamer School of Business, is featured in this story regarding her research of food service workers who retaliate after encountering disagreeable customers. Hunter provides a list of tips to help managers create a work atmosphere in which servers are less inclined to engage in counterproductive work behavior. “Providing servers with more control, flexibility and empowerment to handle customer issues can buffer buildup of stress and prevent employees from retaliating at their customers,” Hunter said.
The Best Online Tools for Retirement Planning and Living
The Wall Street Journal: A growing array of apps and websites makes it easier to complete many of the most basic — and most important — tasks, from saving money and creating legal documents to figuring out a second career and where to live. Quoted is William Reichenstein, Ph.D., professor and holder of The Pat and Thomas R. Powers Chair of Investment in Management in Baylor’s Hankamer School of Business. “Our research has shown that an optimal Social Security strategy, combined with tax-efficient withdrawals, can extend the life of a portfolio by as much as 10 years or longer,” he said.
Texas prison goal: Business-savvy inmates
The Salt Lake Tribune: This article cites the success of the Prison Entrepreneurship Program based in Houston, with whom Baylor's Hankamer School of Business has partnered to help male prisoners reestablish themselves by giving them the opportunity to earn certificates of entrepreneurship. According to the article, over the past 11 years, PEP “has graduated more than 1,100 students” who have opened 165 businesses “grossing more than $1 million.”
Yes, Nasty Restaurant Customers, Servers Will Indeed Sabotage Your Food
AdWeek: This article focuses on a study of customer-directed counterproductive work behavior co-authored by Emily Hunter, Ph.D., assistant professor of management in Baylor’s Hankamer School of Business. The study of more than 400 frontline food service workers showed that the majority had participated in adverse behavior following an interaction with a disagreeable customer. Hunter, an expert on workplace deviance, is quoted in the story. "Behavior of frontline employees has a real impact on the company's bottom line," Hunter said. "Therefore, preventing counterproductive behaviors where employees yell at, ignore or degrade customers is critical."
iPhone Separation Anxiety is Really a Thing, Researchers Say
Network World: Article on research that shows that cellphone separation can have negative physical and mental effects on iPhone users references a 2014 Baylor study that found that women college students spend an average of 10 hours a day on their cellphones, and men almost eight hours. “That’s astounding,” said James Roberts, Ph.D., The Ben H. Williams Professor of Marketing in Baylor’s Hankamer School of Business. “As cellphone functions increase, addictions to this seemingly indispensable piece of technology become an increasingly realistic possibility.”
Where Does CRM Go from Here?
CRM Magazine: Article about customer relationship management quotes Jeff Tanner, Ph.D., professor of marketing and executive director of Baylor Business Collaborative in the Hankamer School of Business, about predictions for shifts in 2015 in sales, marketing and customer service. Tanner says that “businesses have been emphasizing the wrong technology and incentivizing the wrong behaviors. We've been promising that technology would empower salespeople, but that hasn't happened. CRM is still mostly used as a management tool.”
How Dreams and Money Didn’t Mix at a Texas Distillery
The New York Times: Article addressing the challenges surrounding Waco’s Balcones distillery quotes Matt Wood, Ph.D., assistant professor of entrepreneurship in Baylor’s Hankamer School of Business and an expert on business start-ups and venture capitalists, who was contacted by The New York Times to provide commentary. Wood says that entrepreneurs often have “strong identification with their businesses” and that can make it hard to give up control to investors who don’t always have that same connection to the enterprise. “When you compound that mentality with the textbook problems of entrepreneurs giving up control, it’s almost kind of a perfect storm,” Wood said.
Financial Terms Those Nearing Retirement Often Misunderstand
The Wall Street Journal: William Reichenstein, Ph.D., professor and The Pat & Thomas R. Powers Chair of Investment in Management in Baylor’s Hankamer School of Business, is among the Wall Street Journal’s “The Experts,” a group of retirement-planning specialists who discuss the words and phrases that they think pose the biggest problems for people nearing retirement. Dr. Reichenstein tackles the term “sustainable withdrawal rate” which tends to trip up retirees.
New Year’s Resolutions for Soon-to-Be Retirees
The Wall Street Journal: William Reichenstein, Ph.D., professor and The Pat & Thomas R. Powers Chair of Investment in Management in Baylor’s Hankamer School of Business, is among the Wall Street Journal’s “The Experts,” a group of retirement-planning specialists who answer the question: What’s one practical New Year’s resolution soon-to-be retirees should make? Dr. Reichenstein suggest that they should “practice retirement.”