Why You May Want to Think Twice about How You Treat Your Waiter
The Globe and Mail: A new study co-authored by Emily Hunter, Ph.D., assistant professor of management and entrepreneurship in Baylor’s Hankamer School of Business, looks at how restaurant servers, hosts, bartenders, cashiers and managers behave and react when faced with difficult customers. The results found that difficult diners cause staff to exhibit counterproductive work behavior. “The laborious emotional demands of these positions make it difficult for an employee to maintain positive emotions while managing any negative emotions they may experience on the job,” Hunter said.
Students ‘addicted to mobile phones’: Some spending up to ten hours a day texting, emailing and on social media
UK Daily Mail: According to a new study by James Roberts, Ph.D., The Ben H. Williams Professor of Marketing in Baylor’s Hankamer School of Business, female college students spend an average of 10 hours a day on their cellphones, and male students spend about eight hours on them. “As cellphone functions increase, addictions to this seemingly indispensable piece of technology become an increasingly realistic possibility,” Roberts said.
New Evidence of Mobile Phone Addiction in Students
Inside Higher Ed: According to a new study by James Roberts, Ph.D., The Ben H. Williams Professor of Marketing in Baylor’s Hankamer School of Business, female college students spend an average of 10 hours a day on their cellphones, and male students spend about eight hours on them. “As cellphone functions increase, addictions to this seemingly indispensable piece of technology become an increasingly realistic possibility,” Roberts said.
Power of the Customer
TERADATA: Jeff Tanner, Ph.D., professor of marketing in Baylor University’s Hankamer School of Business, is quoted in this article about the power of the customer in the marketplace and how businesses should use data to better understand, serve and build relationships with their customers. “We’ve had centuries of managers who had to make decisions without solid information, and so we’ve come to value things like action over reflection that aren’t necessarily, when you have the data, the best things for the organization,” Tanner says.
What’s Missing in Your New Social Security Benefits Statement
TIME.COM: For the first time in three years, the Social Security Administration will be mailing estimated benefits statements to some American workers. This Reuters article quotes William Reichenstein, Ph.D., professor of finance and The Pat and Thomas R. Powers Chair in Investment Management in Baylor's Hankamer School of Business, who provides tips to retirees on how to sustain their retirement incomes. This story has appeared in numerous outlets, including MSN Money and the Fiscal Times.
Do Retirees Take Too Much or Too Little Risk With Their Investments?
The Wall Street Journal: William Reichenstein, Ph.D., professor of finance and The Pat and Thomas R. Powers Chair in Investment Management at Baylor's Hankamer School of Business, is featured in this Wall Street Journal “The Experts” blog in which he advises retirees on how to allocate assets. In part, his advice to retirees: “[I]nvest in a diversified portfolio of low-cost domestic and international stocks and bond funds. Furthermore, avoid firm-specific (i.e., inappropriate) risk from having more than a small portion of your funds in any individual stock or low-grade bond.”
Baylor Professor’s New Research Geared to Keep Women from Fleeing IT Profession
For years, employers and experts have been trying to reverse the exodus of women from information technology positions. They're failing, but Cindy Riemenschneider, Ph.D., professor of information systems and associate dean for research and faculty development, is looking deeper into areas that need to be addressed, propose a new model they hope will "re-energize the dialogue regarding creating a more diversified IT work environment."
What Should Couples Do When Downsizing in Retirement?
The Wall Street Journal: William Reichenstein, Ph.D., The Pat & Thomas R. Powers Chair of Investment in Management in Baylor’s Hankamer School of Business, is quoted in this article about what home modifications should be made to prepare for old age.
Stash the Right Amount of Cash
How much should you save for a comfortable retirement? Professor and Wall Street Journal blogger retirement expert, Bill Reichenstein, gives some pointers.
Sex Worker Trade Booming in Silicon Valley
USA TODAY: Scott Cunningham, Ph.D., associate professor of economics in Baylor's Hankamer School of Business, studies risky behaviors, crime and illicit labor markets. He was interviewed by USA TODAY for this article on the Internet’s role in the surge in prostitution in Silicon Valley.