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Management

The 25 Business Schools that Offer the Best Education
[4/6/2015]
Business Insider: Baylor University’s Hankamer School of Business is recognized in this article as being listed among the top 25 business schools with the best quality of education, as compiled by GraduatePrograms.com. According to the article, more than 10,000 current and former business school students were surveyed.
(FULL STORY)

The Pros & Cons of Corporate Social Responsibility [BBR]
[3/30/2015]
At first blush, the idea of corporate social responsibility seems like something every company should strive for.

Giving back to the community, or even the world, seems like a reasonable expectation for companies that want to “do the right thing.”

But Department of Management Chair and Associate Professor Blaine McCormick contends the concept is not always so black and white.
(FULL STORY)

The Rise of Mission-Critical Skills: The competencies enabling individuals and organizations to pursue their callings [BBR]
[3/23/2015]
What private-sector business skills are prized by nonprofit organizations?

It’s an increasingly important, but complex question – and one that ought to command the attention of all leaders and managers, regardless of the sector in which their organizations execute their unique missions.
(FULL STORY)

Why Managers and Employees Have Wildly Different Ideas About Work-Life Balance
[2/5/2015]
Fast Company: Finding a balance between work and personal time is next to impossible, but according to Emily Hunter, Ph.D., assistant professor of management in Baylor’s Hankamer School of Business, the responsibility of balance is left on the shoulders of the staffers. Hunter states that it is difficult to apply policies in the workplace that satisfy everyone and that Human Resources departments are underutilizing family-friendly offerings.
(FULL STORY)

Hankamer Student Awarded Prestigious Scholarship
[2/2/2015]
Senior Emily McWhirter, a human resource management major, is the recipient of a Society for Human Resource Management Foundation’s student scholarship award. SHRM confers only five undergraduate education awards each year.
(FULL STORY)

A Crucial Resume Tip for Seniors Looking for Work
[1/21/2015]
The Wall Street Journal: William Reichenstein, Ph.D., professor and The Pat and Thomas R. Powers Chair of Investment in Management in Baylor’s Hankamer School of Business, writes that senior citizens searching for jobs should tailor their resumes for “the job opening in question.” While it is important to seem qualified for a position, a resume should not be bogged down with previous accomplishments. Instead, applicants “can remove some items and better highlight” other achievements, Reichenstein says. Dr. Reichenstein is part of “The Experts,” a group of industry, academic and cultural thinkers who weigh in on the latest debates in The Journal Report.
(FULL STORY)

Emily Hunter Interview on “Is the Customer Always Right?”
[1/17/2015]
KGO-AM “Consumer Talk”: AUDIO: Emily Hunter, Ph.D., assistant professor of management in Baylor’s Hankamer School of Business, is interviewed by San Francisco radio talk show host Michael Finney regarding her research of food service workers who retaliate after encountering disagreeable customers. Hunter describes a number of the behaviors and, knowing that there will always be such customers, she suggests employers and managers take steps – including specialized training and instituting an open-door policy – to help servers reconsider acting out.
(FULL STORY)

Service employees need to focus on customer experience
[1/15/2015]
Suncoast News: Emily Hunter, Ph.D., assistant professor of management in Baylor’s Hankamer School of Business, is featured in this story regarding her research of food service workers who retaliate after encountering disagreeable customers. Hunter provides a list of tips to help managers create a work atmosphere in which servers are less inclined to engage in counterproductive work behavior. “Providing servers with more control, flexibility and empowerment to handle customer issues can buffer buildup of stress and prevent employees from retaliating at their customers,” Hunter said.
(FULL STORY)

The Best Online Tools for Retirement Planning and Living
[1/15/2015]
The Wall Street Journal: A growing array of apps and websites makes it easier to complete many of the most basic — and most important — tasks, from saving money and creating legal documents to figuring out a second career and where to live. Quoted is William Reichenstein, Ph.D., professor and holder of The Pat and Thomas R. Powers Chair of Investment in Management in Baylor’s Hankamer School of Business. “Our research has shown that an optimal Social Security strategy, combined with tax-efficient withdrawals, can extend the life of a portfolio by as much as 10 years or longer,” he said.
(FULL STORY)

Yes, Nasty Restaurant Customers, Servers Will Indeed Sabotage Your Food
[1/13/2015]
AdWeek: This article focuses on a study of customer-directed counterproductive work behavior co-authored by Emily Hunter, Ph.D., assistant professor of management in Baylor’s Hankamer School of Business. The study of more than 400 frontline food service workers showed that the majority had participated in adverse behavior following an interaction with a disagreeable customer. Hunter, an expert on workplace deviance, is quoted in the story. "Behavior of frontline employees has a real impact on the company's bottom line," Hunter said. "Therefore, preventing counterproductive behaviors where employees yell at, ignore or degrade customers is critical."
(FULL STORY)


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