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Browse Archives by Author: Jing Jian Xiao

Retaining Your Client Requires More Than Satisfaction
Lin Guo, Jing Jian Xiao, and Chuanyi Tang
Extensive research has been undertaken to define the relationship between client satisfaction and client retention. Despite the widespread findings that client satisfaction...

Giving the Client a Sense of Control Can Shape Clients' Satisfaction
Lin Guo, Jing Jian Xiao, and Chuanyi Tang
Satisfaction has been identified as a central determinant of client retention, and its effect on client retention has been intensively discussed within the paradigm shift from...


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