Casey Computer Center
BaylorBusiness

Frequently Asked Questions

Classrooms & Equipment

1. I can't print.
  1. Check to see if you are connected to the network. The easiest way is to open Internet Explorer and see if a web page can be accessed. If you can't, you're probably not connected to the network.
  2. Check the printer to see if it is online and has no error messages.
  3. Reboot and try printing again.
  4. If all else fails, call ext. 3951 to report the problem.

2. What do I do when a projector burns out a bulb?

All projectors in the Cashion building have a second reserve bulb. Find the lever that allows you to push the new bulb into position for continued operation as follows:

  • On all Elmo projectors and Dukane projector model 672A, this is located on the front lower side of the projector.
  • On the portable projectors, this lever is on top and to the back of the projector.

When a bulb does burn out, please report the projector room number to ext. 3951 for proper replacement. Please DO NOT take a projector from another classroom.

3. How do I operate the video projectors in the classrooms?

All video projector remote controls have instructions showing what buttons to push. If you are new to a room that has this equipment, a demonstration can be arranged to walk you through the procedures by calling ext. 3951. The main buttons are the on/off and the input select buttons. Input select allows you to choose the source to project - such as computer versus video.

4. How do I reserve classrooms in HSB? The Blume Conference Center?

Reservations for classrooms and meeting rooms in HSB are made through Carolyn Boeche, ext. 6990.

To Reserve a Classroom, go to the Internal Usage Forms page and choose Classroom Request Form.

5. How do I arrange for sound equipment and set-up?

All requests for sound equipment must be submitted through Carolyn Boeche, ext. 6990, at the time you make your room reservation. This must be done at least two business days in advance.

6. What equipment can I borrow?

You may reserve and check out:

  • from Jennifer Telfer: video projector, speaker phone, digital camera, and a video camcorder.
  • from Anthony Lapes: laptop computer
  • from Mike Nolen: projector screen

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HSB Network

1. What is the "L:" Drive?

Network hard drive containing directories for each HSB faculty and staff member where they can create web pages.These pages can be accessed by anyone in the entire world. The L: drive is located at \\casey\web.

2. How do I get help?

All trouble calls to Casey Computer Center should go through the main number at ext. 3951. The calls will then be routed as necessary to the hardware technician (Mike Nolen), the network manager (Lonnie Olander), or the Director of the Casey Computer Center (Anthony Lapes). For software installation go to http://www.baylor.edu/appcenter.

Additional help is available at ext. HELP (4357), the Baylor University Help Line.

3. How do I get software installed in the Lab and classrooms?

A standard set of software is loaded in the lab. Additional software that requires loading by the network administrator should be coordinated with the Network Manager, Lonnie Olander.

4. How do I change my Bear_ID password?

Open Internet Explorer and click on Favorites in the top menu, then click on "Change BearID Password".

5. I can't get logged in. What do I do?

Usually, if you can't get logged in, you've either entered your User_ID or the password incorrectly. Ensure that you've entered your Bear_ID. For example, Lynne Davis logs in as Lynne_Davis.

If you still can't get logged in after rebooting your computer at least once, call ext. 3951 for assistance.

6. How can I access my network drives from home?

Due to increased defenses against hackers, ITS has installed software to allow a Virtual Private Network (VPN) connection to the Baylor network for users not connecting via Baylor's long-distance dial-in access. The VPN software must be used in order to access some network services from off-campus if using services such as ClearSource or RoadRunner. The VPN is not necessary if using the Baylor long-distance dial-in.

You may access your I: drive and L: drive if you have installed the Baylor VPN software mentioned above. The locations for each are:

Use your e-mail address and password when connecting to the filespaces listed above.

7. Is there Free software for use at home?

There is some almost free software. Microsoft Windows XP, Microsoft Windows Vista, and Microsoft Office 2007 are available to faculty and staff through the Baylor Book Store located in the first floor of the original parking garage. There is $5-$15 fee to cover the cost of purchasing the CDs, but then you will have a set to keep at home. Symantec AntiVirus, Micrograde, Powerterm and PuttySSH client are available for download at www.baylor.edu under Faculty & Staff, Technology.

8. How do I back up my office computer?

ITS is now providing backup services for Baylor owned computers. No action is needed except to leave your computer on. If your computer is NOT being backed up at least once a month, report the problem to CCC, ext 3951.

9. Is there an 800# for checking email when out of town?

Yes. Telephone Services provides a toll-free incoming call service for employees to connect to the Baylor network and check their e-mail and conduct other Baylor network based business. This toll-free number will provide a computer network connection and the traveler will need to use the normal authentication process, i.e. fs\Bear_ID and password. Fees will be charged to the department. The toll-free number for network dial-in is 1-877-445-0103.

10. Is there an 800# for checking voice mail when out of town?

Yes. The University spends approximately $75,000 annually on credit card calls by Baylor employees while they are traveling on Baylor business. Many of these calls are to the campus. In order to reduce this expenditure, Telephone Services has installed a toll-free incoming call service that any Baylor employee can use for official Baylor business while they are traveling. Typically our Baylor calling card calls cost between 25 and 50 cents per minute. By using the toll-free number, these charges will be less than 10 cents per minute. Also, in order to reduce the operational costs for this service, Telephone Services will bear the complete cost of these calls so they will not be charged back to the individual departments. The new toll-free number for this access is 1-877-445-0102.The employee can call this toll-free number during work days from 7:30-6:00 and reach the Baylor operator. They will identify themselves by name, department and office telephone number if the Baylor operator can verify that the caller is a Baylor employee, the operator will then transfer the individual to the number to which they want to connect on campus. (To check your voice mail sure to ask to be transferred to ext. 3000).

This service is to be used only by Baylor employees who are traveling and only for calling back to the University for business purposes. Under no circumstances should this number and procedure be given to others.

11. What should I do to improve my computer's security?

You should change your network password at least a couple of times a year and use a password that is not linked to your personal information, i.e. family names, addresses, pets, etc.

To change your password: Open Internet Explorer, Open Favorites, Select Change BearID Password

12. How do I connect to HSB resources from a laptop computer?

Windows XP users may click on the links below to start the printer installation process. When asked, you will want to specify your Baylor e-mail address and password to use when connecting to the printer. HSB Lab printers are included in the Paw Prints system. Go to PawPrints.baylor.edu for more information and to use the printer locator.

The printers available are:

To Disconnect from printers after use click: Disconnect

You can check your print account balance by clicking on this link: Balance. You will be required to enter your Bear_Id name and password.

You can connect to your personal directory space usually referred to as your P:Drive (student) or I:Drive (faculty/staff) while on campus by clicking on Start/Run and entering:

  • \\casey2.baylor.edu\stu\BearID (undergraduate students) or
  • \\casey2.baylor.edu\mba\BearID (mba students) or
  • \\casey2.baylor.edu\facstaff\BearID (faculty/staff)

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Lab information

1. When is the lab open?
During the Fall and Spring semesters,
  • Monday - Thursday, 8:00 a.m. - Midnight
  • Friday; 8:00 a.m. - 6 p.m.
  • Saturday; 10 a.m. - 6 p.m.
  • Sunday 2 p.m. - Midnight

    Please see the Lab Hours web page for exceptions to this rule. The lab Hours are also posted just outside the lab.

2. How do I get an account in the lab?

All business school students enrolled in at least one business school course (except students enrolled in BUS 1125, BUS 3302, BUS 3303, LDS 1101, LDS 3101) will have automatic access to the computer lab.

Students not automatically given an account can sign up for access to the lab by paying the $25 HSB Advanced Technology Lab Fee. To sign up for the fee fill out a yellow form in the Lab.

3. Why Can't I login?

You must have an account in the HSB Advanced Technology Lab to login. Beginning in Fall 2006, all business school students enrolled in at least one business school course (except students enrolled in BUS 1125, BUS 3302, BUS 3303, LDS 1101, LDS 3101) will have automatic access to the computer lab.

Students not automatically given an account can sign up for access to the lab by paying the $25 HSB Advanced Technology Lab Fee. To sign up for the fee fill out a yellow form in the Lab.

4. What happens when I run out of print credit?

When you run out of print creidt a bill will be sent to your university billing address for the amount of print charges you have incurred. For more information go to PawPrints.baylor.edu.

You can check your print account balance by clicking on this link: Balance. You will be required to enter your Bear_Id name and password.

5. How do I check my print balance?

You can check you print balance by clicking on this link: Balance. You will be required to enter your Bear_Id name and password.

6. Does my balance carry over to the next semester?

No. At the beginning of each semester the print balances are reset. Summer Session I and II count as one semester. For more information go to PawPrints.baylor.edu.

7. Can I use other computer labs on campus without paying an additional fee?

YES! The Advanced Technology Lab provides software for students to complete projects required by classes in the Hankamer School of Business. This software may not be available in other labs on campus.

8. Can I reserve the Lab?

No. We do not reserve the lab because students pay to have the lab available to them. Exceptions must have prior approval of the Dean of the School of Business.

9. Do you have a portable computer system for use within the School of Business?

Yes. There is one rolling computer cart available for reservation. The availability of this cart is subject to, and may be overridden by,its priority use asa backup systems for classrooms.

  • CartA has a Dell computer w/DVD drive, sound,video projection system, VCR, Pro Presenter and is cable-ready.

This cart may be reserved through the Manager of the Advanced Technology Lab, ext. 4137.

10. How do I print from the Manual feed tray?

In MSWord Go to File, Page Setup. Select the Paper Tab and under Paper Source select Manual paper. You may also have to change the setting on the printer: Go to File,Print. The Print Dialog box will open. Select Options (bottom left). In the Default Tray box, choose Manual Feed. Hit OK, and OK. Go to the printer, when it beeps place your paper in the manual feed tray.

11. I printed some pages on the color printer, but they aren't coming out. What happened?

If your job exceeds the memory limit of the printer, it may start and stop in the middle, or it may not print at all. The color printer is a little slower than the black & white printers. If the printer's green light is flashing and nothing is happening, then REBOOT the color printer. Your job must be resent in smaller packages.

12. How do I create a homepage?

Homepages are created inBearSpace. The Student Tech Guide also contains links to the Standards Page that discusses what should be included in your web page. To create a home page you must first activate your BearSpace Account

13. How do I save a picture from the web?

Right-click the picture and choose Save Picture As. Select a directory to save the file in and click Save .  Be careful of copyright infringement.

14. Why is an image on my home page not showing up?

HTML code is case-sensitive. When your files are transferred using Cute.ftp, sometimes the file names are converted to lower case. For instance, if you have an image file called "Image1.gif," the file name will become "image1.gif" when the ftp process is complete. The case doesn't change in the HTML code of the document. Therefore, because of the case-sensitive nature of HTML, the browser is looking for a file with a different name, (which it doesn't find.) Another potential problem is the matter of filenames. FTP changes and shortens long file names. For all practical purposes, file names should be limited to eight (8) lower case digits or less. To prevent problems, spaces should not be used in file names.

15. How do I access the P:\drive outside the computer lab?
You may access your P:\Drive on any Baylor computer by going to Start, Run and typing in \\casey2\stu\Bear_Id. For example: Mr. Bobby Baylor with a email address of Bobby_Baylor@baylor.edu would type in \\casey2\stu\Bobby_Baylor.

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