Tivoli Storage Manager
Support:Level A - Baylor Standard
During normal business hours, the Help Desk is available to respond immediately to questions
on the currently supported version of software. If the Help Desk is unable to answer the question,
a Heat ticket will be recorded and sent to the second-tier reponse team. Software at this level is
supported by serveral individuals responsible and every attempt will be made to respond to
the ticket in a timely fashion.