Tivoli Storage Manager

Vendor IBM
Description This application performs backups of client machines. See our Computer Backup website for details.
Special Dependencies none
Eligibility Faculty/Staff
Where is it available? Call the Help Desk ext 4357 for installation.
Windows 7
Mac OS X


Level A - Baylor Standard During normal business hours, the Help Desk is available to respond immediately to questions on the currently supported version of software. If the Help Desk is unable to answer the question, a Heat ticket will be recorded and sent to the second-tier response team. Software at this level is supported by several individuals responsible and every attempt will be made to respond to the ticket in a timely fashion.