Backup Guidelines for Departmental Computers

Backups of Baylor business data, stored on Baylor-owned Category 1 computers, are required by faculty and staff to maintain business continuity in case of a disaster. To facilitate backups, ITS provides backup storage by providing either the Tivoli appication or CrashPlan Pro, a cloud-based storage application. The Backup client software is installed as part of the standard software configuration on all Baylor-owned Category 1 departmental computers assigned to faculty and staff.

Backup service provided by ITS is optional. Clients may prefer to maintain their own backups. Clients can decline the ITS backup service by submitting an Opt Out Form. You will receive confirmation from ITS when your backup software has been removed.

Tivoli Application - Click here for more details.

CrashPlan Pro - Click here for more details.

Topic Listing:
Backup Services
Backup FAQs

Related Polices, Legislation and other Information:
Technology Systems Usage Policy BU-PP 025

Contact:
ITS Client Services
Vicky Gerik, Ext. 4876

Date created/ updated:
Created April 2007
Updated August 2015

Rationale:
Limited Resources with the Tivoli Application

Time: The Tivloi Backup server can only process a limited number of backups in a 24-hour period. The ITS backup system not only performs backups for desktop computers, but also for the entire data center.

If using the Tivoli application, computer must be connected to Baylor's Local Area Network.
Files must have some type of conduit on which to connect to the backup system in order to move copies of the files to storage. Backups can only occur when the computer is connected to Baylor's wired (Ethernet) network. If the computer is turned off, the backup service cannot be performed.

Only Work Related Files should be Backed up using Tivoli.
Due to the limited amount of physical storage and in compliance with the Technology Systems Usage Policy BUPP025, only work-related files are eligible to be backed up with our Tivoli backup service. Backup services for personal files will be the responsibility of the client.

Topics:

Backup Services for Crash Plan Pro, click here.

Backup Services for the Tivoli Application are listed below:

  • An automated backup on each client computer will only occur when the computer is connected to the Baylor network at the time the backup is scheduled.

  • Clients can initiate their own backup and restore of files at their convenience. No backup or restore services can occur during the time period from 11:30 am to 2:00 pm each day. During this time period, a daily scheduled maintenance occurs on the ITS Tivoli Server. Clients may contact the ITS Help Desk for assistance at any time.

  • Notification will be sent when ITS becomes aware of a backup client issue.

  • In addition to recovery from data loss, the backup software may be able to recover recently deleted files if needed.

Frequently Asked Questions
Backup Storage Manager FAQs

Reviewed 8/1/15