Mobile Device Guidelines

Smart phone and cell phone mobile devices are supported by ITS as described below. Use of these devices for voice and data must comply with the Technology Systems Usage Policy BU-PP 25. Support services and levels comply with the ITS Support Policy.

I. Types of Mobile Devices:


A mobile device that provides access to web, email, video and photos through a cellular or WIFI connection. Cellular access requires a data plan.

SmartPhones (Android, iPhone)

A mobile device that provides advanced capabilities beyond a typical cell phone and uses its own system software, such as Windows Mobile or iPhoneOS. Unlike traditional phones, smart phones typically provide connection to the Internet and the Baylor Exchange Server over a cellular infrastructure.

Cell Phones

A cell phone that is not a smart phone. Typically, cell phones are used for their calling features and not for retrieval of data. They may be issued for emergency use to Baylor employees who travel internationally. They are considered feature phones with proprietary operating system (OS) firmware. If they support third-party software, it is only via a limited interface.

II. Support Levels and Services:

Support Services - include activation, setting preferences, and troubleshooting non-functioning devices. Full and limited support is available to all faculty and staff. Support for students is not available at this time.

A. Baylor Standard Systems - All Baylor-owned smart phones receive Full Support as defined in Support Services above.

B. Baylor Non-Standard Systems - All other devices not included in "A" above and personally-owned smart phones. Units in this category receive Limited Support which includes the services listed above but at a lower priority. However, ITS does not provide activation support for personal devices.

C. Other Products - Any devices not included in "A" or "B" above. Units in this category receive No Support which means no support services are provided for them.

III. General Use

A. Password - A secure passcode will be required on all university owned mobile devices.

B. Leaving the University - All Baylor-owned mobile devices must be returned to ITS by the supervisor of the employee so that data can be wiped from the device.

C. Lost Mobile Device - Any lost device must be reported immediately to ITS. During normal business hours, you need to call the Help Desk at (254) 710-4357. After hours, you need to send an email to This email goes directly to an ITS technician that will contact you before any action is taken. Be sure to include in the body of the email, information as to how and when you can be contacted since your Baylor device will not be an option.

D. Accessories - All accessories for any device must be purchased directly by the individual or their department. Check with vendor as discounts are available to Baylor employees.

IV. Contacts:

Purchasing Device: Janet Knox - 710 3310
Supporting Device: Help Desk - 710 4357
Lost Device: Help Desk or send email to

Updated: August 2016