ITS Support Policy

Baylor University provides a range of support levels through ITS for information technology systems (computer hardware, computer software, communication devices, related infrastructure items, etc.) that fall into the categories below:

Full Support � ITS will provide resources to maintain designated information technology systems in working order.

Limited Support � ITS will make available limited resources to attempt to maintain designated information technology systems in working order. Limits are detailed in the ITS Guidelines.

No Support � ITS will not provide resources nor will ITS make an effort to support non-designated information technology systems.

Topic Listing:
ITS Email Guidelines
ITS Hardware Guidelines
Hardware Replacement Schedule
ITS Software Directory
ITS SmartPhone/PDA Guidelines

Related Policies and Legislation:
Technology Purchasing Policy
Technology Systems Usage Policy BU-PP 025

Contact: ITS Help Desk

Sanction: All sanctions will be defined within the appropriate ITS guidelines.

Date Updated: 1/11/2012

Rationale: This policy is necessary to provide optimal support resources for all Baylor faculty, staff, and students.