Baylor > ITS > About Us > Policies > ITS Support Policy

ITS Support Policy


Index Button

Baylor University provides a range of support levels through ITS for information technology systems (computer hardware, computer software, communication devices, related infrastructure items, etc.) that fall into the categories below:

Full Support ITS will provide resources to maintain designated information technology systems in working order.

Limited Support ITS will make available limited resources to attempt to maintain designated information technology systems in working order. Limits are detailed in the ITS Guidelines.

No Support ITS will not provide resources nor will ITS make an effort to support non-designated information technology systems.

Topic Listing:
ITS Email Guidelines
ITS Hardware Guidelines
Hardware Replacement Schedule
ITS Software Directory
ITS SmartPhone/PDA Guidelines

Related Policies and Legislation:
Technology Procurement Policy
Technology Action Guide
Technology Systems Usage Policy BU-PP 025

Contact: ITS Help Desk

Sanction: All sanctions will be defined within the appropriate ITS guidelines.

Date Updated: 1/11/2012

Rationale: This policy is necessary to provide optimal support resources for all Baylor faculty, staff, and students.