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Help Desk
254.710.4357 (help)

Email: helpdesk@baylor.edu

Help Desk Hours
Monday - Friday
8 am - 5 pm

Alumni Email
This page describes the new alumni email service through Microsoft Live@edu and the transition process to it for the various groups of alumni.

AppCenter
On this page you will find a more intuitive and consistent way to download and install software to authorized Baylor Faculty and Staff.

Baylor Box Service
Terms for Box service obtained through Internet2 Net+ program.

BearMail Information
Information for former students who continue to use the Baylor email system.

Computer Backup
Instructions for utilizing Baylor's file backup system for recovery in the event of a hard drive failure or file corruption.

Contact Information
Email and phone number for Help Line.

Customer Feedback
Tell us how we are doing.

Departmental Request for Purchase of Non-Standard Technology
Information for purchasing technology for unique departmental requirements.

Disposition
How to dispose of a Baylor-owned computer that is no longer supported by ITS or no longer needed by a department.

Document Library
Find documentation for many of the systems that ITS supports.

Email
Find information about Outlook, Spam, Public Folders, training and more.

Forms Library
List of forms used by ITS

Getting Help
Search TechKnowledge for a solution to your problem or enter your own trouble ticket.

Hardware
Description of Purchasing Process

In Home Computer Service
List of outside vendors for home computer service.

Index of Services
List of services provided by Information Technology Services.

Installation Services
The Installation group prepares new computers for use on campus.

ITS Outage Procedures
Information for scheduling an outage for maintenance or upgrades.

LANDESK Information
The LANDESK system is used to track and manage computer devices on the Baylor network. Visit this page for access to the Custom Data Form and Departmental Reports.

Leaving Campus
A list of recommendations for protecting your computer and data before you leave, and when you return to campus.

Loaner Program
The Loaner Program was established to provide access to equipment needed by faculty and staff when traveling for university business purposes, working on special projects from home, or for other extenuating circumstances.

Mac Printer Installation
Instructions for adding a campus printer to your Mac.

Mobile Device Setup
Instructions for accessing the internet and email on mobile devices.

Network Troubleshooting
Basic tips for troubleshooting network-related issues.

OWA 2010 Guide
A guide that provides steps for how to setup and use all the options available in the Outlook Web App.

PC/Mac Support
See the areas of ITS involved with the life cycle of a computer.

Self Service Help
Search for answers/knowledge at your convenience. The solutions here have been provided by Right Answers Knowledge-Pak and from Baylor-owned training materials.

Software
Information about software purchases and support.

Software Installer
On this page you will find a more intuitive and consistent way to download and install software to authorized Baylor Faculty and Staff.

Technology Inventory Reports
Generate reports for the number of computers, printers and tablets in your department.

Training
Sign up for a seminar, check out self-paced materials, or watch short training videos.

Trouble Ticket
You may enter a ticket 24 hours a day 7 days a week and a technician will get back to you during normal business hours to help you with your issue or concern. If you prefer you can leave a voicemail message for the Help Desk at any time by calling (254) 710-4357.

What's My IP Address
Displays the IP address of your computer.