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Help

Help Desk

254.710.4357 (help)

Help Desk Hours
Monday - Friday
8 am - 5 pm

Alumni Email
This page describes the new alumni email service through Microsoft Live@edu and the transition process to it for the various groups of alumni.

AppCenter
On this page you will find a more intuitive and consistent way to download and install software to authorized Baylor Faculty and Staff.

BearMail Information
Information for former students who continue to use the Baylor email system.

Computer Backup
Instructions for utilizing Baylor's file backup system for recovery in the event of a hard drive failure or file corruption.

Contact Information

Customer Feedback

Disposition
How to dispose of a Baylor-owned computer that is no longer supported by ITS or no longer needed by a department.

Document Library
Find documentation for many of the systems that ITS supports.

Email
Find information about Outlook, Spam, Public Folders, training and more.

Forms Library
List of forms used by ITS

Getting Help
Search TechKnowledge for a solution to your problem or enter your own trouble ticket.

Hardware
Description of Purchasing Process

In Home Computer Service
List of outside vendors for home computer service.

Index of Services

Installation Services

LanDesk Information
The LanDesk system is used to track and manage computer devices on the Baylor network. Visit this page for access to the Custom Data Form and Departmental Reports.

Landesk Report
Generates the Departmental Landesk Report for computer inventory and asset tracking.

Leaving Campus
A list of recommendations for protecting your computer and data before you leave, and when you return to campus.

Loaner Program
The Loaner Program was established to provide access to equipment needed by faculty and staff when traveling for university business purposes, working on special projects from home, or for other extenuating circumstances.

Mac Printer Installation

Mobile Device Setup

Network Troubleshooting
Basic tips for troubleshooting network-related issues.

OWA 2010 Guide

PC/Mac Support
See the areas of ITS involved with the life cycle of a computer.

Self Service Help
Search for answers/knowledge at your convenience. The solutions here have been provided by Right Answers Knowledge-Pak and from Baylor-owned training materials.

Software
Information about software purchases and support.

Software Installer
On this page you will find a more intuitive and consistent way to download and install software to authorized Baylor Faculty and Staff.

Training
Sign up for a seminar, check out self-paced materials, or watch short training videos.

Trouble Ticket
You may enter a ticket 24 hours a day 7 days a week and a technician will get back to you during normal business hours to help you with your issue or concern. If you prefer you can leave a voicemail message for the Help Desk at any time by calling (254) 710-4357.

What's My IP Address
Displays the IP address of your computer.

ITS Outage Procedures

Departmental Request for Purchase of Non-Standard Technology