Requesting Services

Service request may be submitted by calling the Service Response Center at the number listed above or by using the TMA Internet Service Desk system as outlined at the end of this section.

•EMERGENCY SERVICE requests requires prompt action because of the immediate or potential hazard to the safety of the campus community or property. They may also address a situation, which threatens an important campus function. Examples include electrical power outages, gas/water leaks, flooding, snow or ice removal, etc. All fire alarms are reported to Baylor Department of Public Safety, at extension 2222.
•NORMAL SERVICE requests include maintenance and repair needs that commonly occur on a daily basis. Examples include maintenance of doors, locks, windows, office furniture, lighting, heating or cooling problems, etc.
•SPECIAL SERVICE requests are typically non-routine labor-intensive, unfunded, or require technical review. These will be prioritized and subject to availability of capital or departmental funds. Examples include security alarms, installation of power and coaxial cable runs, major painting, lock changes, new shelving, minor renovations, carpeting, and etc.

How to Obtain Services
The SRC is staffed between the hours of 7:30 a.m. and 10:00 p.m., Monday through Friday. After these hours and on weekends as well as holidays, the BFS staff at the Baylor Energy Complex will assist you in obtaining maintenance and/or emergency services.

TMA Internet Service Desk
TMA iServiceDesk is an Internet-based work order management system that allows BFS to better manage incoming work requests. We strongly encourage the use of TMA iServiceDesk.

When you use TMA iServiceDesk your request is automatically entered into the system. Within 24 hours, you will receive a confirmation with a scheduled date and a work order number. You may also use TMA iServiceDesk to access the status on your request and follow it through the system.

Although TMA iServiceDesk is a convenient way to request services, please keep in mind the following:

•Emergency requests must be made in person or by telephone at extension 1361, FXIT or 2121 after hours-- do not use TMA iServiceDesk to submit an emergency request.
•All student requests should be submitted through the Residence Life staff, who will keep track of all student requests and is an essential partner with the SRC in prioritizing work requests.
•All Requests from the Athletics Department must be submitted through the Athletic Director's office.

Use of the service request form implies that you understand and accept these terms.

Emergency Services should be by telephone extension 1361or FXIT during business hours and extension 2121 after business hours.

Normal Services should be requested via TMA iServiceDesk. If this option is unavailable it must be requested by completing a Services Request Form. This form must be accurately completed and either mailed, faxed (3299), or hand carried to the SRC located at 1919 S. 1st Street. You may also call the SRC with your request.

Within five days, an acknowledgment copy of the Service Request will be returned to the requester with a scheduled completion date. Within five days after completion, the requester will receive a completion report. The report will include questions regarding the quality of services performed.

We welcome comments and suggestions; therefore, we would appreciate the return of this form so that we may improve our service to the community.

Special Services should be requested using the same procedures as normal services. The SRC will generate a request for estimate. These requests are categorized into three groups:

•Group 1 - Total cost of request is under $2,000. An email will be sent to the requestor stating the cost is under $2,000 and asking if we should proceed. A Purchase Order is not required for this category of work. The expense will be included in the consolidated monthly expense distribution to departmental accounts.
•Group 2 - Total cost of request is between $2,000 and $10,000. Request in this category will have a detailed estimate generated and returned to the requestor for approval. Once approved a purchase order is assigned and the request is returned to the SRC for scheduling and execution. This work is invoiced separately.
•Group 3 - Total cost of request is over $10,000. Request in this category will have a detailed estimate generated and returned to the Assistant Vice-President of Operations and Facilities for approval. Once approved, a purchase order is assigned and the request is returned to the SRC for scheduling and execution. This work is invoiced separately.