Safety Protocol - Disruptive Individuals
Who is a disruptive individual?
- An individual who makes threats of physical harm to you, others, or themselves.
- An individual who has a weapon.
- An individual who behaves in a bizarre manner or exhibits unstable behavior patterns.
- An individual who appears to be intoxicated or under the influence of a controlled substance.
What action should I take?
- Contact Baylor University Police at 254-710-2222.
- Give your name and campus location with a brief explanation of the situation.
- Take note of the individuals’ age, personal appearance, clothing, vehicle or any other information that would help to identify the individual.
Express your authority with non-verbal cues:
- Sit or stand erect.
- Square you shoulders.
- Smile and make eye contact.
- Speak clearly and distinctly.
- Maintain a constant voice volume – not to loud.
Cues to avoid:
- Do not touch your face.
- Observe the individual’s personal space – do not stand too close.
- DO NOT TOUCH the person.
- Do not slouch, glare or sigh at the individual.
Anger management tactics:
- Get their attention: use their name, ask them to sit down.
- Acknowledge their feelings: paraphrase what they say so they will know you are listening.
- Get them moving: offer a chair, move them to a private area if possible.
- Offer assistance: use the word “we” to include them in the solution process.
- Tell them exactly what you can do for them and when.
- Offer an alternative if appropriate.
- Advise co-workers of the potential problem if possible.
- Call for assistance immediately if you sense the situation is getting out of hand.
Contact
Baylor University Police Department
254-710-2222 or visit www.Baylor.edu/Baylor_Police
